QMS global effectiveness?


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Hello everybody, in looking to have an idea to measure a QMS performance, I face this:

In 5.1 Leadership and commitment
a) taking accountability for the effectiveness of the quality management system;

Bases on this clause, How can you measure a global effectiveness of a QMS?

Based on what?
Yo may have effectivenes at solving corrective actions
-In audits (low non conformities), although having them it may improve your QMS.
-Very good results in trainings (good effectiveness)
-Very few Complaints from customers

Additonally, in objectives, some were met some other do not.
So there are a lot of elements on which the global result can be taken.

What do you consider in this issue?


Jen Kirley

Quality and Auditing Expert
Hello qualprod,

There is no recognized way to measure global effectiveness. Let us consider:
  • Audit nonconformities rely on detection as well as occurrence (what people notice)
  • Well-managed training outcomes may be affected by other process factors
  • Many customers shop elsewhere instead of complain
It would be nice to be able to globally assess effectiveness o0f ISO-registered organizations, but there are too many variables - the ISO certification is not a deciding factor in enough cases.


Super Moderator
@qualprod , the requirement of clause 5.1 is "top management taking accountability", not measuring the performance of QMS. It is a requirement of the 9.1 clause. Monitoring & measurement requirements are already covered in the 9.1 clause.

Any other purpose for this exercise?
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