F
Frankie11
Hi everyone,
I was hired a few months back as the QHSE Manager for a medium-sized manufacturing company with 5 factory/sales offices in various states. The company is certified under one ISO 9001 certificate. I was warned as early on as my first interview that most of the branches were no longer maintaining their QMS to the standard.
I have begun visiting the various branches and performing gap analysis for each one. In some cases, it's a complete omnishambles: they have stopped documenting non-conformances and customer complaints/feedback, management reviews and internal audits haven't been done since 2011 etc etc.
I am sending back reports to the branch manager and the CEO and I am also providing branch managers with an Action Plan for them to implement. If all goes to plan, they will be back up and running by March when we have our surveillance audit.
I am worried about how to address the huge gap in documentation (in some cases from 2011) up to now. Will the auditors be satisfied with seeing the gap analysis and completed action plan? Is there anything else I should do to save our certification?
Many thanks in advance,
Frankie.
I was hired a few months back as the QHSE Manager for a medium-sized manufacturing company with 5 factory/sales offices in various states. The company is certified under one ISO 9001 certificate. I was warned as early on as my first interview that most of the branches were no longer maintaining their QMS to the standard.
I have begun visiting the various branches and performing gap analysis for each one. In some cases, it's a complete omnishambles: they have stopped documenting non-conformances and customer complaints/feedback, management reviews and internal audits haven't been done since 2011 etc etc.
I am sending back reports to the branch manager and the CEO and I am also providing branch managers with an Action Plan for them to implement. If all goes to plan, they will be back up and running by March when we have our surveillance audit.
I am worried about how to address the huge gap in documentation (in some cases from 2011) up to now. Will the auditors be satisfied with seeing the gap analysis and completed action plan? Is there anything else I should do to save our certification?
Many thanks in advance,
Frankie.