Q
qualedu
Hi, I'm new to this site but have been very impressed with the discussions and suggestions!
My situation is this - I've been asked to create a 30-45 min CBT that will be required for 2500 world-wide Field employees (Sales, Service, Business Center, Marketing, Field folks). The topic is QMS Fundamentals and is meant to be an overview of basic quality concepts, tools and an emphasis on ensuring a positive customer experience. About half of the employees have been with the company for many years, so have had lots of "quality" training in the past, and this would be a review for them. The other half are fairly new to the company, and it may be their first time to get such training. I have 2 questions:
1- Any suggestions on key topics or ways to make it more interesting and something they will see of value, not just something they have to take?
2- How have you made your CBT's more exciting?
Thanks for any help you can offer!
My situation is this - I've been asked to create a 30-45 min CBT that will be required for 2500 world-wide Field employees (Sales, Service, Business Center, Marketing, Field folks). The topic is QMS Fundamentals and is meant to be an overview of basic quality concepts, tools and an emphasis on ensuring a positive customer experience. About half of the employees have been with the company for many years, so have had lots of "quality" training in the past, and this would be a review for them. The other half are fairly new to the company, and it may be their first time to get such training. I have 2 questions:
1- Any suggestions on key topics or ways to make it more interesting and something they will see of value, not just something they have to take?
2- How have you made your CBT's more exciting?
Thanks for any help you can offer!