QMS - Selling the idea to the CEO!

G

GaryBC

#1
Hi guys

I recently started a new job where my brief is to implement a QMS to ISO9001.

Not a problem in itself - until I discovered that the initiative for such a QMS has come from a middle manager and the Top Table are totally unaware.

So now it's not just my job to implement a QMS, I first have to sell the idea to the grown-ups and get their buy in (I'll be going straight to 9001:2015 - where the words "Top management ... take accountability..." now mandate their buy-in).

So (and now we get to the point) does anybody have a slide show presentation which unequivocally demonstrates the benefits of having a QMS (one that they will share with me, that is)? Probably focussed on the financial benefits as that's the language they understand.

Thanks,
Gaz
 
Elsmar Forum Sponsor
L

lk2012

#3
hi Gaz,
I know what you're talking about. Our top level proclaim that 'maintaining registration to TS' is one of the key items on our Quality Policy yet try giving them a non-conformance for not doing the appraisals or having job descriptions. You book an internal audit and you're treated like a total nuisance and a timewaster.:nopity:
Anyway, rant over.
How about using some data from your production / customer complaints to demonstrate the need for QMS? When we introduced tracking of cost of poor quality (and we're only Sales here), the penny dropped (excuse the bad pun).

Hope this helps.
P.S. remember Quality is not a popularity contest. Good luck!:cfingers:

Lil
 

John Broomfield

Staff member
Super Moderator
#4
Gaz,

You have to make this initiative their idea. It may be that you'll have to show how their management system is essential to fulfill their mission.

You can then make sure their management system conforms to ISO 9001. Focus on what your organization does to add value for customers and on reducing the costs of fulfilling the mission.

I would not start by attempting to sell certification. Leave that to your customers.

Good luck,

John
 
C

crolen10

#5
Hi Gaz,
I understand and appreciate the challenges you face. Sometimes organisations develop and implement systems to satisfy accreditation criteria that serves the sole purpose of securing future contracts and nothing more. Successful application of the system in everyday practice to improve business and quality outcomes sometimes gets lost in translation with no responsibility in following and implementing the procedures.
I have found the best way forward is to evidence a loss of profits due to not following and leading the way in enforcing QMS procedures. Additional costs because of scrapping or rework and retentions held by clients due to non conformances in production has held some weight. If upper management can make the connection that by not following their Quality Mangement System Procedures they could potentially jeopardise their reputation for future contracts or final payment in current contracts they may reconsider the benefits of their QMS. Slow process :)
Good luck Gaz
 
G

GaryBC

#6
Hi guys

All good stuff - and thanks.

Thing is; I've got loads of examples of things which the business sees as concerns for going forwards but it's the presentation of them I need help with.
I've got one 30 minute slot to make this stick so it's got to work. It's unlikely I'll get another chance if I blow it.

Gaz
 
L

lk2012

#7
hi Gaz,
try to make a punchy presentation with the numbers really visible. Sometimes listing all the pros and cons and the cost against them helps too.
Best of luck
Lil
 

Ninja

Looking for Reality
Trusted Information Resource
#8
Hi guys

I recently started a new job where my brief is to implement a QMS to ISO9001.
{snip}

the initiative for such a QMS has come from a middle manager

I first have to sell the idea to the grown-ups and get their buy in
You've got to wonder who would be the better salesman...

The new guy (you) that the Top Mgmt don't know
or
The established manager (your boss) that they trusted enough to invest in hiring you.

Put together the draft sales pitch, but while doing so you may be well served planning your approach together with the guy who's idea it actually was (your boss).
Chances are he didn't get to hire you without buy in from others...who are they? Will they support the sales pitch?

In my experience, a group of managers saying "We need this" rings a whole lot louder and truer than a new employee saying "You need this".
 
Thread starter Similar threads Forum Replies Date
D ISO 9001 certificate issued by QMS International for 10 years - legit? Registrars and Notified Bodies 7
S Is QMS like a set of rules and regulations that a company follows? ISO 13485:2016 - Medical Device Quality Management Systems 10
B Timeframe for updating QMS / transitioning from ISO 14971:2012 to ISO 14971:2019 ISO 14971 - Medical Device Risk Management 5
W Using tailoring guidelines to tailor a QMS procedure ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
D Offsite storage of QMS documents ISO 13485:2016 - Medical Device Quality Management Systems 9
L Exemption from the Regulation COVID-19 and QMS requirements EU Medical Device Regulations 2
DuncanGibbons Model-Based procedures and Architecting the QMS as a System Document Control Systems, Procedures, Forms and Templates 2
SocalSurfer Can you recommend an enterprise QMS for new AS9100 startup AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
H Expanding our business and the implications to our QMS Manufacturing and Related Processes 2
SocalSurfer AS9100 new certificate, but need QMS software, help Quality Assurance and Compliance Software Tools and Solutions 2
M IT validation for a paper based MD repair company QMS ISO 13485:2016 - Medical Device Quality Management Systems 6
M QMS for a repair/servicing company ISO 13485:2016 - Medical Device Quality Management Systems 2
DuncanGibbons Should the requirements FAA/EASA Part 21 be addressed within the QMS and AS9100D quality manual? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
A Is there a better way to do a complete assessment of our QMS? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
qualprod Managing a "special" customer into the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
Q AS9100:2016 D - Intent of 8.4.3 (K) - Implement QMS AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
qualprod From paper to Electronic (records) in the QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
A QMS Overhaul - Reorganizing and Renaming Documents - Internal References Document Control Systems, Procedures, Forms and Templates 18
qualprod Documented actions and changes in the QMS by COVID 19 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
DuncanGibbons Enterprise Architecture for QMS Conceptualization AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
O Adding ISO 13485 to an AS9100 QMS ISO 13485:2016 - Medical Device Quality Management Systems 10
S Class I MDR Article 10 – QMS EU Medical Device Regulations 1
I Drupal for QMS Quality Tools, Improvement and Analysis 26
D ISO 9001:2015 4.3 Determining the Scope of the QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
M Scope of Combined ISO 9001 and IATF 16949 QMS - Non-automotive customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
S Validation Records - Very young QMS Qualification and Validation (including 21 CFR Part 11) 2
E Sharepoint for ISO 13485 QMS for small IVD company ISO 13485:2016 - Medical Device Quality Management Systems 7
GreatNate Where to get a KPI dashboard for QMS processes Quality Tools, Improvement and Analysis 5
mike10 QMS Update - Rev. up or start over? Document Control Systems, Procedures, Forms and Templates 2
U QMS for medical device startups ISO 13485:2016 - Medical Device Quality Management Systems 25
B QMS question in regards to multiple medical devices/products and N/A activities Other Medical Device Related Standards 12
B Record Management - Does the QMS need to control templates of records? Records and Data - Quality, Legal and Other Evidence 17
D How do I promote my QMS? ISO 13485:2016 - Medical Device Quality Management Systems 5
I Questions to ask when auditing for Organizational Leadership and Planning for the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C QMS Document Management Software Recommendations Quality Assurance and Compliance Software Tools and Solutions 15
R QMS Standard appilications on different Defense Sector Quality Management System (QMS) Manuals 1
O ISO 9001 new certification advice request - Develop a QMS from scratch ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
L Clause 0.4 of ISO 9001 and EHS - Where should I stop the inclusion of EHS in my QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R ISO 13485 QMS Implementation Training ISO 13485:2016 - Medical Device Quality Management Systems 7
B We need a QMS: file-based templates or software Other Medical Device Related Standards 23
H QMS Software Recommendation (US based, Hemp) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
D How to Identify the Risks and Opportunities required for QMS Processes? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
D Benefits of electronic QMS software Software Quality Assurance 5
D Why are pharma companies automating QMS systems? Quality Management System (QMS) Manuals 2
dgrainger QMS for device "use" in a Health Institution? EU Medical Device Regulations 7
R ISO 13485 and QMS related concepts Training - Small medical device startup company ISO 13485:2016 - Medical Device Quality Management Systems 9
R Implementing Design History Documents/ Technical Documents in the QMS ISO 13485:2016 - Medical Device Quality Management Systems 3
R Approvals on QMS Documents - ISO 13485 Requirements Document Control Systems, Procedures, Forms and Templates 2
T AS9100D - Scope of QMS for New Company - Only Choosing a Function Subset Due to Management AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 14
G QMS requirements for legal manufacturer when outsourcing manufacturing process Other Medical Device Regulations World-Wide 23

Similar threads

Top Bottom