Definition QRQC - Quick Response Quality Control - A problem solving tool

C

Claude

#21
Marc said:
QRQCM e-mailed this to me I assume to post...

Helllo,

Here you can find the basic training about QRQC in the attached file.
I'am very sorry but is it not possible to send you more explanation.

Bye
Thank you very much for your help

:thanx:

sincerely

Claude
 
Elsmar Forum Sponsor
B

Bill Ryan - 2007

#22
andre bourret said:
Hello Bill,

very interesting feedback regarding the training you went.
I suppose you was trained at VALEO Rochester Plant.

André
Yes it was in Rochester
 
Q

Qualitycode

#23
Qrqc

Dear all,
I think that QRQC is a Valeo method.
It's a people attitude to react imediatly when indicators deviate from standard.
QRQC is based on SAN GEN SHUGI attitude:
do you know if other harness makers are using QRQC?
 
M

MARIOKI

#24
Re: What is QRQC? Quick Response Quality Control - A problem solving tool

Dear All,
I am new on thuis forum, please let me know about QRQC, I'a very interested in this case. I would like to implement this philosophy in my plant.

Thank you for information

Best Regards
Mariusz
 
R

rexlee

#25
Re: What is QRQC? Quick Response Quality Control - A problem solving tool

All, thanks for your sharing so that I understand what is QRQC and the concept
 

delorfra

Involved In Discussions
#26
First, the QRQC approach is derived from Nissan by Valeo which enriched it. It is not a problem solving tool but a problem solving management approach instead.
I have seen it implemented in several places with a great deal of variation (even within Valeo Plants), so you might need to adapt it to your internal organization.

It is mainly used to deal with problems on a day-to-day basis to improve shopfloor indicators (customers concerns & internal scrap rate, OEE, accident rates ...).

There are 3 levels of QRQC :
- Line QRQC used in small production units (APZ : Autonomous Production Zone) where the main goal is to go back to the standard. The Line QRQC team deals with line problems immediately. If it happens the problem lies with the standard relevancy rather than a deviation from the standard or if the problem is too complex, you move up to the APU QRQC. At this level, Line QRQC leaders are Team Leaders working with team members. Typical expected time to close the Line QRQC problem : 24 H.

- APU QRQC used in APU (Autonomous Production Unit which is made of several APZ). There, you deal with Customer concerns, ineffective Line QRQCs, indicators targets not met. The APU QRQC Team is a multi-disciplinary team (production, quality, Engineering, maintenance, logistics..). They have to use an effective problem solving tool (Valeo recommends using FTA, 5Ys etc.. nothing new here).
Daily APU QRQC meetings are held in each APU (at the APU communication area) to review APU QRQCs status.

- Plant QRQC to deal with more serious problems (eg. field returns, major accidents etc..). It is similar to the APU QRQC except that the daily plant QRQC meeting involves some operational plant management committee members (GM, Plant QM ...) and is held at the plant communication area.

It insists on 7 basic principles (I have added one ;-)) :
- Quick reaction : react as soon as the problem appears
- Real place : investigate problems on shopfloor to find out actual causes (no brainstorming in remote meeting rooms)
- Real people : involve operators who work on the defective process
- Real parts : analyse the NOK parts and compare them with the OK parts
- Real data : use data collected to perform the problem analysis (NOK parts history charts, parts & process characteristics measurements ..)
- Logical thinking : Use a logical approach (problem solving tools ...). Ban opinions.
- On the job coaching : management should be involved in the QRQC approach to give advices, congratulate teams ... and ensure QRQC is maintained and efficient.

IMHO, the main advantage of the QRQC approach, are the first three principles : act ASAP investigating the defective process, involving & led by directly concerned people (operators, teams leaders & members ...). It is not the problem solving tool recommended by Valeo which is important as any other effective PS approach would do. (Except that the FTA relies on

Again, it seems that as QRQC is expanding in the automotive industry, different "offshoots" appear here & there.

In my company, we experienced some problems when trying to implement the QRQC approach :
- the Line QRQC is more adapted to production lines dedicated to one product than single machines (like stamping presses, welding cells ..) with continual production changes.
- Our operators and supevisors are much less educated than Valeo's to be able to deal with problem Solving matters by themselves (some Valeo supervisors are Engineers). Besides, we have a high employees turnover.

So I reckon that you should have an efficient production organizational structure and well educated & trained production personnel to be able to implement efficiently the QRQC approach.

Feel free to correct me if I am wrong somewhere.

Francois
 
Last edited:
C

chrisoleary

#27
Hello Everyone,

Just a quick note on this.
In case anyone can provide any of the actual training documents for QRQC?

Particuarly the Nissan ones.

Thanks

Chris
 
R

rafe80

#28
Does anybody here can share any QRQC procedure/instruction or handbook that applied in your company to me for refrence. I just want to get enough knowledge to implement this in my plant.
Please email to me via personal message.
Thanks so much for your help!
 
R

rafe80

#30
Thanks for your sharing, it is helpful for me. I'm from production department, so only from production point of view that it is very important that our line operator or line leader needs to react/report quickly as soon as any defined abnormal issues happen, they need to react based on a rule or instruction that defined by management level in the plant. Not sure if you are agree with me.
Does anybody here can share some specific production line reaction rules/instructions or flow chart for me? The purpose for me is to creat a standard documents for every operation on my assembly line, such as stop production when scrap rate more than 3%..etc. Thanks!
 
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