QS9000 - Changes in personel requirements to match the job description

[Daniela Wrana]

Hallo everybody,
I am working on the following Topic ( is a student research project):
does the introduction of QS9000 need a change on the personal requirements to match the job description for someone who works in Marketing ?
I mean in marketing is important to be creative,flexible und till now all ISO were applicable to the production where there are standard procedures, the question is does QS9000 give advantages or disadvantages in marketing and which kind of person will be required?
I will appreciate to have your opinion on the topic and also if you can suggest me some books on the subject ( historical origin of the quality system etc..) thanks

 

[Marc]

> ...does the introduction of QS9000 need a change on the personal requirements
> to match the job description for someone who works in Marketing ?

It requires the same as ISO 9K - job descriptions and qualifications. Neither QS nor ISO set minimum standards - your company decides what they want their requiremetns to be.

 

[Al Dyer]

To nobody in particular and surely not Daniela:

I would like to know how marketing would even be included as part of an auditable quality system?

Marketing should be part of a business plan that has limits on what is auditable. (i.e short/long term goals, controlled etc...)

I do agree that there should be some type of job description (if internal) for such personnel and evidence that they meet the standards set by the company.

Many small firms use outside sales/marketing personnel, are they auditable?

I think including this type of activity in the quality system is not productive, not cost effective, and more importantly not suitable to the system. Have you ever met a salesman/marketing rep. that didn't promise you the world and dance around your specific questions?????

This is not a gig on salesmen, everyone has their place and function, some are good at it and some are not.

Tirade over, have a good day and looking forward to responses!

ASD...

 

[Marc]

Typically marketing produces product information for buyers. E.g. Catalogues. This, at least in part, affects customer expectations. If marketing is not presenting true and correct information, customers might expect something the product cannot deliver.

Marketing should be reviewed with this in mind.

 

[ScottBagley]

Speaking philosophicaly, the standard is designed to improve relationships wiht the customer and their satisfaction. Marketing may be on the front line to meet this end. To that, they should be integrally involved in the system. It is a question, as many are, of what do you have to do versus what do you need to do.

 

[Howard Atkins]

Please see the demands of VDA6.1 to marketing
http://www.iqualitys.com/marketing.pdf
All the best