Quality Assurance Manager involvement in Management Review

S

SpaceCase

#1
:jawdrop: :blowup:
We are being audited for our QMS by Boeing today, since we have to redo Stage 1, our Quality Assurance Manager is conducting the audit based on our established book and not our half-baked pile of AS9100 work, but as Boeing uses AS9100 as the base for this audit I told her it would be a good idea to add Management Review to our old book, just in case he wanted to see it.
Well, if that didn't cause an earthquake from one end of the building to the other!
So what she did, instead of having a meeting and showing our dept. managers and ownership statistics and trends on whatever she wanted to measure, (like she should have) was she had all of the dept. managers review the company! Even though I told her specifically before hand that she needed to have metrics in there showing that we are measuring certain things.
So when she brought me the Management Review...Data Pack I guess you could call it...I looked it over and was pretty speechless at the lack of attention she obviously paid when I was talking with her. So I asked her where the Metrics were and she says: "Oh...uhm, I guess I could make up a Matrix out of these surveys...."
:frust:
So I trot my happy butt down to Shipping and Receiving and sit down with our Production Manager and go over our Shop Log for this year so I could give the QAM a Metric in the flesh so she would know what on earth I was talking about. What I came up with in the end was a bar chart showing On Time and Partial Deliveries for 2014 which wound up detailing how many Jobs we finished each month so far (because we can get Due Dates changed, we technically don't have late deliveries.) I show my shiny new chart to the QAM and "OH WOW! That is beautiful!" Gee, thanks. This is what you should have been doing this whole time... :deadhorse:

SO.
Any advice you can give as to what on earth I should do to get things through to this woman?
Thanks!
 
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T

Tara Monson

#2
Re: Management Review

What is your job title? Why are you instructing her on this? Seems this is her job and her fanny if she isn't doing it correctly?

Am I missing something?
 
S

SpaceCase

#3
Re: Management Review

I was tasked to head the push to get us certified, if we left it up to her, it would only happen once the sun rose in the west....
 
S

SpaceCase

#4
Re: Management Review

As to my job title...I wear many hats...
Document Control Coordinator
Network Administrator
IT Guru
Senior Support Specialist (senior, as in, I'm the only one)
Drawing Translator
Sales Assistant
Payroll Specialist
and Rememberer of all Things
I'm the youngest one here, so I end up picking up where everyone else leaves off....
 
T

Tara Monson

#5
Re: Management Review

Well to be honest, it's hard to push anything forward without the help of management...in this case I'm shocked the QAM isn't helping more.

If it were me, I'd follow up with the person(s) who delegated this task to you.

Create a list of items that are required by the time the certification audit comes around with managers/employees assigned to each task. Have this publicly posted so she knows her name is attached to it and being watched.

What a pain...
 
P

PaulJSmith

#6
Re: Management Review

What is your job title? Why are you instructing her on this? Seems this is her job and her fanny if she isn't doing it correctly?

Am I missing something?
Maybe. Failing a supplier audit could cause them to lose Boeing's business. If it's a sizable chunk of their business, that will potentially affect the whole company, not just the QM.

Nothing wrong with helping a blind squirrel find the acorns. Just be sure that management knows that particular squirrel didn't even know what an acorn was.
 
S

SpaceCase

#7
Re: Management Review

Indeed, if we lose Boeing, we're in deep...
Management knows this particular squirrel wouldn't know an acorn from a garbage truck if it got ran over by one...
However, by and large our other Quality Assurance lass and I have been working together and making sure things are written they way we think is best for the future of the company because we are the future of this company, for as long as the company has a future. The two of us were told to work together by ownership and to only ask the QAM questions if we could not come up with an answer ourselves because ownership is trying to get rid of the current QAM and promote the gal I'm working with on these AS 9100 changes to QAM.
 
P

PaulJSmith

#8
Re: Management Review

Keep doing what you're doing, then, SpaceCase. In spite of how you may feel about your current situation, it sounds like you're in a good place to help your company moving forward ... and probably won't hurt your own future either.
 

dsanabria

Quite Involved in Discussions
#9
:jawdrop: :blowup:
We are being audited for our QMS by Boeing today, since we have to redo Stage 1, our Quality Assurance Manager is conducting the audit based on our established book and not our half-baked pile of AS9100 work, but as Boeing uses AS9100 as the base for this audit I told her it would be a good idea to add Management Review to our old book, just in case he wanted to see it.
Well, if that didn't cause an earthquake from one end of the building to the other!
So what she did, instead of having a meeting and showing our dept. managers and ownership statistics and trends on whatever she wanted to measure, (like she should have) was she had all of the dept. managers review the company! Even though I told her specifically before hand that she needed to have metrics in there showing that we are measuring certain things.
So when she brought me the Management Review...Data Pack I guess you could call it...I looked it over and was pretty speechless at the lack of attention she obviously paid when I was talking with her. So I asked her where the Metrics were and she says: "Oh...uhm, I guess I could make up a Matrix out of these surveys...."
:frust:
So I trot my happy butt down to Shipping and Receiving and sit down with our Production Manager and go over our Shop Log for this year so I could give the QAM a Metric in the flesh so she would know what on earth I was talking about. What I came up with in the end was a bar chart showing On Time and Partial Deliveries for 2014 which wound up detailing how many Jobs we finished each month so far (because we can get Due Dates changed, we technically don't have late deliveries.) I show my shiny new chart to the QAM and "OH WOW! That is beautiful!" Gee, thanks. This is what you should have been doing this whole time... :deadhorse:

SO.
Any advice you can give as to what on earth I should do to get things through to this woman?
Thanks!

Start with the requirements of AS9100C - 5.2 Customer Focus and then implement AS9100C - 8.4 Analysis of Data.
 
P

pldey42

#10
Put as much as possible, not into telling, but into writing. Use the formal reports and records your systems require. The auditors ought to spot it, then, and call QAM's competency into question. You're also covered to some extent if a blame game starts.

Good managers listen to their staff. Bad ones mistake listening for a sign of weakness - and there's little a subordinate can do to change that - so start looking for an alternative job?

Hope this helps
Pat
 
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