We are being audited for our QMS by Boeing today, since we have to redo Stage 1, our Quality Assurance Manager is conducting the audit based on our established book and not our half-baked pile of AS9100 work, but as Boeing uses AS9100 as the base for this audit I told her it would be a good idea to add Management Review to our old book, just in case he wanted to see it.
Well, if that didn't cause an earthquake from one end of the building to the other!
So what she did, instead of having a meeting and showing our dept. managers and ownership statistics and trends on whatever she wanted to measure, (like she should have) was she had all of the dept. managers review the company! Even though I told her specifically before hand that she needed to have metrics in there showing that we are measuring certain things.
So when she brought me the Management Review...Data Pack I guess you could call it...I looked it over and was pretty speechless at the lack of attention she obviously paid when I was talking with her. So I asked her where the Metrics were and she says: "Oh...uhm, I guess I could make up a Matrix out of these surveys...."
So I trot my happy butt down to Shipping and Receiving and sit down with our Production Manager and go over our Shop Log for this year so I could give the QAM a Metric in the flesh so she would know what on earth I was talking about. What I came up with in the end was a bar chart showing On Time and Partial Deliveries for 2014 which wound up detailing how many Jobs we finished each month so far (because we can get Due Dates changed, we technically don't have late deliveries.) I show my shiny new chart to the QAM and "OH WOW! That is beautiful!" Gee, thanks. This is what you should have been doing this whole time...
Any advice you can give as to what on earth I should do to get things through to this woman?