Quality Assurance Set up in Telco operator - Constraints

#1
Hi to all the Quality Gurus and professionals on this forum.
i have been reading many threads and discussions ever since i joined the group. however i have not participated much due to the level of knowledge that can be contributed.

The problem under discussion is QA setup and implementation in telecom operator. i was hired here 18 months ago. given as designation QA Manager (Processes). The top management who has control over budget is really not keen in investing in training and workshops / seminars. The output in telecom is voice call and data services. This is achieved through small BTS sites / towers and MSCs. All the rollout is performed by vendors. In our case its a chinese telecom vendor who itself has no QA setup. i am also not having any resources to control the quality in regional teams.
I have 5 years of experience in Quality Assurance and 7 years overall in telcos. Had certifications for SS green belt and ISO 9001:2008 lead auditor. i made some documents like quality manual, checklists, process flows and CAPA,Documentation record / control manual. but this is mere documentation.
I just need your advise as to how can i work under the non supportive attitude and anti-quality attitude of colleagues who doesnot focus on quality and have interests in fast rollout and own technical matters

sorry for this lengthy elaboration. but i am really in a stuck and started to feel insecure and at stake due to the overlheads being invested in QA without any outputs and improvements.
 
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qusys

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#2
It appear to be not so much sponsorship from the management form what you said, isn't it?

Do you already certified vs ISO 9001 or do you have it in plan?
 
#3
Dear "qusys"/ i agree
i was just referring to the training such as six sigma training program , or ISO9001 training and awareness program for other departments.
Also we are operating country wide and have 5 different regions where rollout and operations team are working and there is no QA representative.

we are planning for TL9000.but no serious consideration was given to the proposals and consultants that showed interest in TL9000

instead in telecommunication, QoS plays a vital role in network / call quality
but i am not looking after that side in the organization and it is handled by other department known as RF Optimization.

What i require from Quality experts , especially having telecom background is that Project Quality and Processes that i was hired for isnt being done. I admit that i have been at the back end but i want to change the situation and show productiveness.
 

qusys

Trusted Information Resource
#4
It could be interesting to know if you apply method to carry out rollo-out of your projects.
It seems that the organization is not so quality system management oriented but more technology.
First of all you could propose method to better manage project.
Quality is like a drop, step by step, it can atatck the rock.
Good luck
PS: this is a good thought of book on six sigma : " Quality is everybody's job but, because it is everybody's job, it can become nobody's job without the proper leadership and organization".
You cna make your collegues reflect on this.
 
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