Quality Awareness 7.3 ISO 9001-2015

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blackholequasar

The Cheerful Diabetic
#2
I believe that is up to your organization to define however I'm not sure that anyone should be exempt of awareness. How their work impacts quality is very utilitarian in how processes can work for an organization. I can't imagine there is a benefit to having certain folks not comply with 7.3.
 

QAguy

Involved In Discussions
#4
I believe that is up to your organization to define however I'm not sure that anyone should be exempt of awareness. How their work impacts quality is very utilitarian in how processes can work for an organization. I can't imagine there is a benefit to having certain folks not comply with 7.3.
I agree.
 

Tagin

Trusted Information Resource
#5
I don't see any allowance for exemption in 7.3 ("The organization shall ensure that persons doing work under the organization’s control are aware of...").


An easy way is to build 7.3a,c,d into the beginning of the documentation applicable to each job role.

7.3b (aware of relevant quality objectives) can be handled as part of each quality objective's implementation process.

7.3a could just point the employee to the company website or other doc where the quality policy is shown and explained.

7.3c (their contribution to the effectiveness of the quality management system) and 7.3d (the implications of not conforming with the qms) ought to be cast in the terms relevant to that job role; e.g.,
"As a shipping clerk, you ensure that the right product reaches the right destination, at the right time. You are a critical role in making sure that XYZ Corp can meet the expectations of our customers. If you see a way that the process can be improved, we encourage you to speak to your manager about it, as improvement is always an ongoing activity.

If you find an issue or problem, bring it to your manager's attention right away! It is important that you bring up problems or issues so they can be solved quickly. If product is not shipped correctly and ontime, customers can become dissatisfied, and customer satisfaction is central to our business being healthy and competitive, now and in the future
."
 

Mike S.

Happy to be Alive
Trusted Information Resource
#6
Randy's famous brevity made me think.

I think I have to make sure all employees "are aware of...." blah blah blah. Maybe I don't have to do "training" to do that, but I don't see how I could exclude anyone.
 

QAguy

Involved In Discussions
#8
I don't see any allowance for exemption in 7.3 ("The organization shall ensure that persons doing work under the organization’s control are aware of...").


An easy way is to build 7.3a,c,d into the beginning of the documentation applicable to each job role.

7.3b (aware of relevant quality objectives) can be handled as part of each quality objective's implementation process.

7.3a could just point the employee to the company website or other doc where the quality policy is shown and explained.

7.3c (their contribution to the effectiveness of the quality management system) and 7.3d (the implications of not conforming with the qms) ought to be cast in the terms relevant to that job role; e.g.,
"As a shipping clerk, you ensure that the right product reaches the right destination, at the right time. You are a critical role in making sure that XYZ Corp can meet the expectations of our customers. If you see a way that the process can be improved, we encourage you to speak to your manager about it, as improvement is always an ongoing activity.

If you find an issue or problem, bring it to your manager's attention right away! It is important that you bring up problems or issues so they can be solved quickly. If product is not shipped correctly and ontime, customers can become dissatisfied, and customer satisfaction is central to our business being healthy and competitive, now and in the future."
Excellent answer. Your "shipping clerk ....." analogy was right on, I plan to use that analogy if I may in our Quality Awareness Training, I'll quote you. I also believe that if a company goes through all the hard work it is to hire an employee, ensuring employees quality awareness should be a no brainer, a win win for all. About it.,
 

Randy

Super Moderator
#9
I think I have to make sure all employees "are aware of...." blah blah blah. Maybe I don't have to do "training" to do that, but I don't see how I could exclude anyone.
Thanks and YEP

Definition of aware (Webster)

1: having or showing realization, perception, or knowledgeble aware of the danger
2: aware of the latest advances in medicine

Synonyms for aware

None of which require and great deal of training
 
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