Quality Department Objectives

[armani]

@Sydney Vianna - "[.............] actually some business objectives (when not properly managed) work against product conformity and customer satisfaction".

1 - can u please elaborate this ?

2 - this is not happening with quality objectives, too, when not properly managed??

 

[Weeder]

Some typical goals for the quality department can be:
1. Holding internal audits per plan
2. Renewal of certifications on time
3. Conduct quality training at least once a year or per plan

 

[dsanabria]

Some typical goals for the quality department can be:
1. Holding internal audits per plan
2. Renewal of certifications on time
3. Conduct quality training at least once a year or per plan

NOTE: these are great objectives but it is management not quality responsibilities.

 

[AMIT BALLAL]

You can include objectives such as:
1. Customer PPM
2. Time taken to solve a problem (related to customer complaint)

 

[dsanabria]

You can include objectives such as:
1. Customer PPM
2. Time taken to solve a problem (related to customer complaint)

Nice tools but at the end of the day you must identify if the time spent calculating will add value to the processes.

 

[Joeem]

NOTE: these are great objectives but it is management not quality responsibilities.

Yes but don't you have a management rep for quality? Plus, quality should include the entire QMS... All departments are responsible for"quality"

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[dsanabria]

Yes but don't you have a management rep for quality? Plus, quality should include the entire QMS... All departments are responsible for"quality"

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Management Representative is a member of Management - not Quality.

Quality is a small part of the Quality Management System but because it has the name "Quality" everyone thinks that it is Quality responsibility -

New standard makes great effort into giving all the responsibility to Top Management.

 

[Joeem]

Management Representative is a member of Management - not Quality.

Quality is a small part of the Quality Management System but because it has the name "Quality" everyone thinks that it is Quality responsibility -

New standard makes great effort into giving all the responsibility to Top Management.

I agree, MR is member of management, but if that individual is the quality manager, that is part of quality. And no, quality is not a small part. It should be a large part. If quality can get management to understand the concepts of getting managers of all departments to meet their quality goals, then the quality manager reports this to management. how is that not a quality responsibility? If that's how a company defines their quality objectives then how can you argue that

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[dsanabria]

I agree, MR is member of management, but if that individual is the quality manager, that is part of quality. And no, quality is not a small part. It should be a large part. If quality can get management to understand the concepts of getting managers of all departments to meet their quality goals, then the quality manager reports this to management. how is that not a quality responsibility? If that's how a company defines their quality objectives then how can you argue that

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Quality in the world of manufacturing is looked at as the department that accepts products and write NCR - this is why is a small part of the shop.

The focus should not be in Quality but processes that are effective.

Once that, risk assessment, continual improvement is done, then the metrics will verify the effectiveness of the process.

Quality department is part of that process but should let other members to resume large roles and responsibilities in the processes.

 

[Sidney Vianna]

The focus should not be in Quality but processes that are effective.

The focus should be in evangelizing business executives in what a quality system really is. 5.1.1.c) will set you free.