Quality 'Engagement' Effort

#1
My Quality team is planning initiatives for 2022 and one of the ideas I floated was to focus on increasing our 'engagement' with our internal partners to help build a better quality culture. This would things like a target number of problem-solving coaching sessions per week, quality control training for operators, etc.

Where we are stuck is that my team is really having trouble with the word 'engagement'. This is a term I have used for decades to describe training effectiveness or general corporate employee engagement efforts, but to their ears it sounds a little too woo-woo and subjective. Hoping you can also help me find another term that conveys the same goal but maybe sounds a bit less hippy dippy to them.

Thanks in advance
 
Elsmar Forum Sponsor

Jim Wynne

Leader
Admin
#2
My Quality team is planning initiatives for 2022 and one of the ideas I floated was to focus on increasing our 'engagement' with our internal partners to help build a better quality culture. This would things like a target number of problem-solving coaching sessions per week, quality control training for operators, etc.

Where we are stuck is that my team is really having trouble with the word 'engagement'. This is a term I have used for decades to describe training effectiveness or general corporate employee engagement efforts, but to their ears it sounds a little too woo-woo and subjective. Hoping you can also help me find another term that conveys the same goal but maybe sounds a bit less hippy dippy to them.

Thanks in advance
One thing I see that seems to support the idea that the term "engagement" is cloudy is that in the second paragraph you used the word to describe what you mean by it:
This is a term I have used for decades to describe training effectiveness or general corporate employee engagement efforts...
You might have your answer in the first paragraph:
... one of the ideas I floated was to focus on increasing our 'engagement' with our internal partners...
How about developing partnerships?
 
#3
Jim,

I like that idea a lot. My team bristles at the word 'support' too, so I had already nixed 'Improve Quality support for internal partners' but 'develop partnerships with other departments' might resonate more.
 

Steve Prevette

Deming Disciple
Leader
Super Moderator
#4
I liken it to the OSHA/DOE Voluntary Protection Program. One of the 'tenets' is "Employee Involvement". That may be a better phrase.
VPP 101 (hanford.gov) . Many of these ideas can be used to define employee engagement (or involvement) in QA.

Employee Involvement
Employee Participation
Employees at all levels must be involved in the structure and operation of the
safety and health program and in decisions that affect employee health and safety.
Employee participation is in addition to the individual right to notify appropriate
managers of hazardous conditions and practices. Employee participation could
include things such as:
 Safety observations – observing and asking to be observed
 Using Time Outs any time there is a safety concern
 Serving on safety committees
 Participating in S&H training and seminars
 Attendance at S&H/VPP conferences and workshops
 Participating in Project-wide hazard analysis.
 Assist with accident investigations, development of lessons learned
and help in determining root causes of incidents.
 Participate and initiate S&H awareness campaigns and health fairs
 Leading safety meetings
 Submitting safety improvement suggestions
 Performing safety and housekeeping inspections
 Participating in Safety Fairs
 Participation on Safety Committees
 Performing procedure validation walkdowns

Employee Safety Committees
In non-construction activities, the requirement for employee participation may be
met in a variety of ways, as long as the employees have an active and meaningful
way to participate in health and safety problem identification and resolution.
Examples of acceptable means of providing for employee impact on decision
making include:
 safety committees
 safety observers
 ad hoc health and safety problem-solving groups
 health and safety training of other employees
 analysis of job hazards
 committees which plan and conduct health and safety awareness
programs.
Note: If the contractor utilizes safety and health committees as a major form of
employee involvement, committee meeting minutes, charter, membership
parameters, and goals and objectives clearly outlined and documented
 

Jim Wynne

Leader
Admin
#5
Another word you might use, which is more to the point, is involvement. You should at all times avoid engaging in any sort of corporatespeak, a phenomenon that has given us such meaningless phrases as "best practice" and "value added." At a place where I worked, if there was a paycheck or insurance problem, no one ever said "Go talk to HR." It was "Reach out to HR and partner with them."
 
Thread starter Similar threads Forum Replies Date
C Supplier Audit - Looking for a quality audit checklist General Auditing Discussions 3
A How would a candidate for Quality Systems Manager role answer questions in a med device manufacturing org ISO 13485:2016 - Medical Device Quality Management Systems 11
F EU MDR Quality Plan template CE Marking (Conformité Européene) / CB Scheme 3
M Quality Manager and Production Manager Advice Quality Manager and Management Related Issues 10
T What is a Quality Management System? Manufacturing and Related Processes 18
FRA 2 FDA Product NCRs- Quality Review Nonconformance and Corrective Action 6
W Posting Non-Quality System instructions on the Production Floor Manufacturing and Related Processes 13
CaliperJim Cost of Quality calculation Quality Tools, Improvement and Analysis 4
Cats Clause Certified Quality Systems Ltd (CQS) accredited by International Accreditation Board Registrars and Notified Bodies 4
T Quality toolbox decision tree Quality Tools, Improvement and Analysis 5
Sidney Vianna A young Steve Jobs take on Quality, Marketing & Business Processes. Coffee Break and Water Cooler Discussions 0
hogheavenfarm Free Quality Professional Books Buy, Sell or Trade - NO Commercial Advertisements 11
T Stellantis supplier quality manual Supplier Quality Assurance and other Supplier Issues 5
lyobovnik Work From Home Exception for Quality Managers? Quality Manager and Management Related Issues 19
T Accreditations as part of 9001 - Quality checks on your company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
P Product Quality Review API-GMP Manufacturing and Related Processes 0
M Who is performing quality control? IATF 16949 - Automotive Quality Systems Standard 2
C I need your help to find the action plan for these quality objectives Misc. Quality Assurance and Business Systems Related Topics 23
R Quality policy review document IATF 16949 - Automotive Quality Systems Standard 3
T ISO quality system software such as MQ1 (which is what we currently use) Document Control Systems, Procedures, Forms and Templates 8
Q Quality role Human Factors and Ergonomics in Engineering 2
bobdoering Is your quality department having a "No Chili" day? Funny Stuff - Jokes and Humour 2
E Compressed air quality in ME equipment (used in OR) IEC 60601 - Medical Electrical Equipment Safety Standards Series 4
Steve Prevette I need a template to solve world hunger, a world class Quality Program, and make lots of money Coffee Break and Water Cooler Discussions 5
A API Q1 9th Edition Surveillance Audit - Quality Policy Oil and Gas Industry Standards and Regulations 2
L Language of quality system in case of FDA inspection US Food and Drug Administration (FDA) 1
Q Quality Awareness 7.3 ISO 9001-2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
J Quality Engineering Long Term Career Advice Career and Occupation Discussions 6
M Quality Management-ISO 9001:2015 General Auditing Discussions 1
M UDI barcode quality EU Medical Device Regulations 3
H Quality planning sign-off in AIAG APQP Manual IATF 16949 - Automotive Quality Systems Standard 5
S Creating a Quality culture! AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
M Root cause for lack of quality objectives for HSE Dept. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
V Quality Manager Reporting US Food and Drug Administration (FDA) 0
Q BMW Supplied Parts Quality Management -> Is there any new supplier quality manual? Customer and Company Specific Requirements 0
J COST OF POOR QUALITY IATF 16949 - Automotive Quality Systems Standard 5
ernieto Outsourced Processes Quality Agreements ISO 13485:2016 - Medical Device Quality Management Systems 4
J ISO 17020 Quality Manual Other ISO and International Standards and European Regulations 3
M Resume Review Request - Quality Assurance Career and Occupation Discussions 11
E History of quality Book, Video, Blog and Web Site Reviews and Recommendations 7
Q How to classify several systems for Quality Reliability Analysis - Predictions, Testing and Standards 10
PQ Systems Preparing for Your Quality Meeting Using SQCpack Software 0
PQ Systems Defining Quality with Specifications Using SQCpack Software 0
PQ Systems Data Security in the Quality Industry Using GAGEpack Software 0
M Who should quality representative report to? ISO 13485:2016 - Medical Device Quality Management Systems 5
Tagin Using a meme generator to poke fun at quality Funny Stuff - Jokes and Humour 2
N Quality Inspection Quality Tools, Improvement and Analysis 10
O Quality Management System Implementation framework and Gap analysis checklist Manufacturing and Related Processes 7
R Statistical Methods for comparing test and reference product equivalence for quality attributes US Food and Drug Administration (FDA) 3
T Quality Management System Q1 and Q2 Interpretations Misc. Quality Assurance and Business Systems Related Topics 0

Similar threads

Top Bottom