Quality Excellence & End User Satisfaction presentation - Telecommunication services

S

Satya

#1
Hi everyone,

I am new to this site. I am a Quality and Customer Satisfaction Manager in a Telecommunication services company.The forums has been very informative to me.
I have been asked to give an hour talk on Quality Excellence and End User Satisfaction to the employees of automobile air conditioner manufacturer. I would like to seek yr assistance on pointers or good websites in preparing my presentations. Appreciate all yr help very much.

Merry Christmas and Happy New Year.

regards
satya
 
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S

Satya

#2
Quality and End User cust satisfaction

Hi again,

Perhaps I have not clarified about end user satisfaction. The company that I am going to address is a automobile aircondition manufacturer. I believe they would like me to talk abt the perception of the users of the airconditioners made by this company. I would also like to talk on general matters of customer satisfaction and how it affects company's performance with some real examples.

thanks
satya





Satya said:
Hi everyone,

I am new to this site. I am a Quality and Customer Satisfaction Manager in a Telecommunication services company.The forums has been very informative to me.
I have been asked to give an hour talk on Quality Excellence and End User Satisfaction to the employees of automobile air conditioner manufacturer. I would like to seek yr assistance on pointers or good websites in preparing my presentations. Appreciate all yr help very much.

Merry Christmas and Happy New Year.

regards
satya
 
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