Quality Guarantee - Letter to a potential customer that guarantees quality products
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Re: Quality Guarantee
How about you write a draft and post it here for comments ? This is because each organization has its own strenghts and can not be generalized. Another point was whether you would be sending this letter alone or this would be a part of a package like Business Plan or Marketing plans etc ?
You could refer this Google search for drafting the letter
I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.
How about you write a draft and post it here for comments ? This is because each organization has its own strenghts and can not be generalized. Another point was whether you would be sending this letter alone or this would be a part of a package like Business Plan or Marketing plans etc ?
You could refer this Google search for drafting the letter
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
What you're describing is actually a contract, or will become one. I've never heard of a customer requesting such a thing, because the details of product quality are generally captured in purchase orders and other related documents. I wouldn't agree to such a letter without qualified legal advice.
I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.
What you're describing is actually a contract, or will become one. I've never heard of a customer requesting such a thing, because the details of product quality are generally captured in purchase orders and other related documents. I wouldn't agree to such a letter without qualified legal advice.
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
Why?
I agree with Jim. I would contact an Attorney before I would. How can you guarantee Quality. You can try and meet the needs of your Customer, but what IF, there is a slight scratch or something that happened to the product during shipment. Are you going to take pictures of the product before shipment?
I would definitely talk to someone from the legal aspect.
I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.
Why?
I agree with Jim. I would contact an Attorney before I would. How can you guarantee Quality. You can try and meet the needs of your Customer, but what IF, there is a slight scratch or something that happened to the product during shipment. Are you going to take pictures of the product before shipment?
I would definitely talk to someone from the legal aspect.
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
Folks, let's remember that the A in QA stands for ASSURANCE. Quality Assurance is something that we have no probably referring to, even though, most people realize that the best quality systems in the world are not 100% defect free.
To me, this type of letter is meaningless. Like Jim mentioned, the critical thing is to contractually define the conditions, including acceptability criteria. And remember that, the supplier's ability in providing "defect-free" product depends on the customer CLEARLY defining acceptance criteria and product specifications.
Folks, let's remember that the A in QA stands for ASSURANCE. Quality Assurance is something that we have no probably referring to, even though, most people realize that the best quality systems in the world are not 100% defect free.
To me, this type of letter is meaningless. Like Jim mentioned, the critical thing is to contractually define the conditions, including acceptability criteria. And remember that, the supplier's ability in providing "defect-free" product depends on the customer CLEARLY defining acceptance criteria and product specifications.
A
achorste
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
I agree - the letter itself seems meaningless - but he could use it as an opportunity to describe the techniques used in product manufacture to prevent / eliminate defective product - SPC / Poke Yoke etc etc.
I agree - the letter itself seems meaningless - but he could use it as an opportunity to describe the techniques used in product manufacture to prevent / eliminate defective product - SPC / Poke Yoke etc etc.
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
That's exactly what automotive customers want from their suppliers through the Production Part Approval Process (PPAP). The Part Submission Warrant (PSW) is the final document (I call it the "warranty card") that is signed by an authorized representative from the supplier organization. It's a very common practice in this industry.
Stijloor.
That's exactly what automotive customers want from their suppliers through the Production Part Approval Process (PPAP). The Part Submission Warrant (PSW) is the final document (I call it the "warranty card") that is signed by an authorized representative from the supplier organization. It's a very common practice in this industry.
Stijloor.
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
Then you think that a signed PSW is a "guarantee of quality product"?
Then you think that a signed PSW is a "guarantee of quality product"?
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
No, not necessarily, but at least somebody's "head" is on the line.
Stijloor.
No, not necessarily, but at least somebody's "head" is on the line.
Stijloor.
Re: Quality Guarantee - Letter to a potential customer that guarantees quality produc
Since it is a potential customer, your letter just need to describe your organizations 'general' policy on product guarantee with a list of items guaranteed as well as the period. This is for information purpose only and would be non binding because details, as the others had pointed out would be in the negotiation and contract.
I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.
Since it is a potential customer, your letter just need to describe your organizations 'general' policy on product guarantee with a list of items guaranteed as well as the period. This is for information purpose only and would be non binding because details, as the others had pointed out would be in the negotiation and contract.
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