I have been speaking with a company that for a number of years has been designing and manufacturing products for the aerospace industry in a "job shop" type of environment. They have very little documentation, no SPC, very little metrics or measurement, no formal quality system, etc. While they have been profitable and successful for a number of years, they are finding that the "job shop" method of operation is no longer adequate. They are looking to set up structures and documentation, measurement, formal corrective and preventive processes, etc. with the eventual goal of ISO 9001 certification. MY QUESTION--does anyone know of any literature, books, or have personal knowledge of implementing ISO in a short run, varied product, job shop environment? Any and all responses will be appreciated.