Quality Information Point - Quality information for operators and technicians

[dspinelli]

Dear Members,
I would like to implement in the production shop floor of my company (automotive supplier) an Info Quality Point, that means a corner correctly built to show quality informations to the operators and technicians and to have brief meetings between quality and production people.

Can you provide me with examples, suggestions on how to build such a corner and on which informations can be shown and discussed there?

Thank you in advance for helping me.

Regards,
Domenico

 

[fdcsboss]

Quick Question

What type of quality info do you want to share is it information about quality systems or customer quality requirements pertaining to parts?

 

[Jen Kirley]

I've never heard of a Quality Info Point. In a past manufacturing post we had a classroom, where training was held on inspection methods and requirements, among other things. All other consultation and coaching happened at the points where the information was most valid: where the issue was happening. On the line, in a storage room, in receiving or in maintenance areas, etc. Is there something prohibiting you from doing this similarly?

Are you referring to a kiosk where controlled documents are accessible on a computer screen, and perhaps a place to huddle in semi-private conference, as in a cubicle? I am not familiar with this need. With exception of management, which had offices in which to discuss things, I very seldom had anything to say to the company's people that could not be overheard; a delicate matter can be worded delicately so as to prevent "losing face". Working documents were controlled so as to allow them at stations, where they were needed, and procedures were located in central files for process reference.

Can you specify what compels the idea of a Quality Info Point?

 

[Claes Gefvenberg]

Can you provide me with examples, suggestions on how to build such a corner and on which informations can be shown and discussed there?

Well.... I'm pretty keen on using our intranet for that kind of information. See:

How many of you would say you have or use good visuals in the shop?

So, I would definitely put a computer there. That way you can easily provide people with updated info. Actually, I think you should ask people what information they would like to see there: Make it a two way communication by providing a mailbox for questions/suggestions.

/Claes

 

[WALLACE]

Visual factory

dspinelli,
I know exactly what your talking about.
At my Ford location FPS (Ford Production System) is communicated to the floor operators and supervisors, in the form of a large stationary board that has information relating to the FPS measurable's of SQDCME (Safety, Quality, Delivery, Cost, Morale).
The board is part of the visual factory (Information and communications processes) within the plant. Small groups meet once a month for @30mins to discuss points of relevance to their particular work zone. The small group meetings consist of between 6 and 10 line operators, an FPS group leader (A lead hand) and a management rep, who attends to lead the talk. Skilled trades are involved directly through the PM (Preventive maintenance) area of FPS.
Hope this gives you an angle for information exchange.
Wallace

 

[Wes Bucey]

Dear Members,
I would like to implement in the production shop floor of my company (automotive supplier) an Info Quality Point, that means a corner correctly built to show quality informations to the operators and technicians and to have brief meetings between quality and production people.

Can you provide me with examples, suggestions on how to build such a corner and on which informations can be shown and discussed there?

Thank you in advance for helping me.

Regards,
Domenico

This is a good topic for a thread, Domenico. I have some ideas and experiences that might be in line with what you seek. I'll be back Sunday to elaborate.

 

[dspinelli]

more details to my request

Reply to fdcsboss:
I am basicly referring to customer quality pertaining to parts. In fact, we have a large amount of customer complaints due to operator errors (human errors) and a large amount of repeated complaints. I would like to build a point were to have small briefings directly with workers, that can influence their level of attention, identification with Quality and with the Company, raise up their performance and motivation.

Thank you for suggestions (if you have similar corners, I would much appreciate to get examples, layouts, pictures, etc.)

Regards,
Domenico

 

[WALLACE]

Reply to fdcsboss:
I am basicly referring to customer quality pertaining to parts. In fact, we have a large amount of customer complaints due to operator errors (human errors) and a large amount of repeated complaints. I would like to build a point were to have small briefings directly with workers, that can influence their level of attention, identification with Quality and with the Company, raise up their performance and motivation.

dspinelli,
Would you inform the Cove group:
1. How many employees are there in your production system?
2. What is it you produce?
3. How are you currently measuring and analysing quality at all levels?
4. Do you have a formalized quality system in place?

Wallace.

 

[QChas]

Remember there are no "Oerator Errors" ..... only "Management Errors". If the procedures are not adequete change them. If they are then it is managements responsibility to make sure they are followed. Allowing the inmates to run things is not the answer!

 

[QChas]

Oooops! : Should be "Operator Error"