Quality Management Best Practices for Internal Auditing

H

Houstono

#1
Anyone know some basic Best Practices for Internal Auditing?
 
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J

Jason PCSwitches

#2
Re: Quality Management Best Practices

Anyone know some basic Best Practices for Internal Auditing?

[FONT=&quot][/FONT] [FONT=&quot]Process based & objectivity.

Leave your ego & preferences at the door.

Internal auditing should be conducted based on the existing processes in place, not to the standard. While it is important that the internal processes & procedures are in line with the applicable standard an internal audit should focus more on the internal operations of an organization.

The organization pays big money for 3rd parties to assess the conformance of the system to the standard. I'm not saying ignore the standard, just focus more on the internal aspects and it's conformance to protocol & SOP 1st.[/FONT]
 
G

George Weiss

#3
Re: Quality Management Best Practices

Links to ASQ, ISO and others @ http://www.worldbest.com/links.htm
Some are general, and some are business specific needs and requirements, when auditing.
  1. Hiring qualified people.
  2. Buying many Standards documents.
  3. Having enough resources.
  4. Knowing your environment requirements.
  5. Having a plan.
  6. Executing your plan effectively.
  7. Becoming a community role model.
 
L

lego55

#4
Re: Quality Management Best Practices

Anyone know some basic Best Practices for Internal Auditing?
Hello-



What I've done with much success:
  • Don't intimidate auditee - make them feel relaxed and that there are no wrong answers.
  • Ask open-ended questions instead of YES/NO questions - get better answers.
  • A "Thank You" from Quality Manager to auditees - small recognition for experiencing a sometimes nerve-wracking event.
  • Don't let your checklists drive the audits - be able to take a different turn.
  • Monitor for auditee’s expressions of confusion - rephrase questions using less ISO language.
  • Save their self-esteem – let them tell you what they do with pride.
  • Find a balance of positive and negative for audit reports.
:2cents:
 
G

Glen D

#5
Other than those above, be objective and keep auditee's informed all the way through the auidt
 
D

Duke Okes

#7
Some BEST practices would include:

- using internal audit role as a development mechanism for "high potentials"
- integrating the quality audit function with other audits (environmental, safety, IT, financial, ...)
- using a formal risk-based approach to planning, carrying out and reporting audits
 
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