OK, good deal! So, the actual requirements of ISO are of no importance to the general population. What IS important is that your process owners develop their understanding of their process and how it meets ISO 9001. Maybe you could start with a little "show and tell" exercise: Get with your top manager and see where their head is with this and the performance of the business in simple terms, i.e. customer satisfaction, on time delivery and so on. Have that person at least support the "show and tell", to demonstrate where they are and their ability to talk to their process(es).
Have them prepare a presentation on:
*Their process objectives, how it affects the customer and business performance
*How their process works to achieve the above
*What is measured to demonstrate the process is performing and,
*What they are doing to correct (if not to objectives) or improvements
If you do this you will see a lot of mis-matched information (don't help them to align their individual understanding(s) until this show and tell.
Also, do your internal audits so you can confirm if their processes are being followed, what issues are NOT being reported and so on.
Put all this on the table and see what happens!
Have them prepare a presentation on:
*Their process objectives, how it affects the customer and business performance
*How their process works to achieve the above
*What is measured to demonstrate the process is performing and,
*What they are doing to correct (if not to objectives) or improvements
If you do this you will see a lot of mis-matched information (don't help them to align their individual understanding(s) until this show and tell.
Also, do your internal audits so you can confirm if their processes are being followed, what issues are NOT being reported and so on.
Put all this on the table and see what happens!
