A
amanbhai
Folks there are a lot of quality system around our work place I want to know what Quality management system you prefer the most.
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A
AllanJ
Upon examining the options for the poll, I must vote "other". Why? Well, I do not know of "Badrige" but have heard of some similar sounding set of requirements that are resonant someone needing of a restorative if follicly challenged. As I understand it, ISO 9001 is a standard, not a system. And, I believe Six sigma is a tool, or sometimes the use of a set of tools.amanbhai said:
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C
Carl Keller
I like QOS/BOS
Fords Quality Operating System/Business Operating System.
I wrote a small article for Quality Progress a few years back covering this initiative.
Pretty simple really, metric/KPI based, continuous loop feedback from the customer and it works regardless of size of the business. A coffee shop can use it just as easily as a Automaker.
No bull**** "Interpretation of a standard, no flavor of the day or wacky references to martial arts, just solid improvement initiatives. Best of all, little or no outside consultant/Registrar costs. ANYONE can do it.
Carl-
Fords Quality Operating System/Business Operating System.
I wrote a small article for Quality Progress a few years back covering this initiative.
Pretty simple really, metric/KPI based, continuous loop feedback from the customer and it works regardless of size of the business. A coffee shop can use it just as easily as a Automaker.
No bull**** "Interpretation of a standard, no flavor of the day or wacky references to martial arts, just solid improvement initiatives. Best of all, little or no outside consultant/Registrar costs. ANYONE can do it.
Carl-
I voted "Other" in lieu of my preferred option of "A various combination of tools and methodologies". 
Baldridge, while nice, is discounted by me as recognition of achieving it is only open to American organizations, I believe. Shingo recognizes North American organizations, but either way, these kinds of programs tell you what they are looking for and not how to achieve it.
ISO is comparable...a what to do, not how to do it. While we have ISO 9001:2000 registration, we are very proud that we did not change ourself for ISO...we made ISO bend to meet our needs.
Six Sigma is tool...and one of many available out there for use. Is it valuable? Well, I think that's a debate in another thread, so I'll leave my comments out of it.
Carl....bullseye!
Succiently phrased and the essence of Plan-Do-Check-Act. A common sense approach to running any organization, no matter the size or industry.
Baldridge, while nice, is discounted by me as recognition of achieving it is only open to American organizations, I believe. Shingo recognizes North American organizations, but either way, these kinds of programs tell you what they are looking for and not how to achieve it.
ISO is comparable...a what to do, not how to do it. While we have ISO 9001:2000 registration, we are very proud that we did not change ourself for ISO...we made ISO bend to meet our needs.
Six Sigma is tool...and one of many available out there for use. Is it valuable? Well, I think that's a debate in another thread, so I'll leave my comments out of it.
Carl....bullseye!
Succiently phrased and the essence of Plan-Do-Check-Act. A common sense approach to running any organization, no matter the size or industry.
Wes Bucey
Prophet of Profit
I voted "other" for reasons similar to Alan J's. (I did repair the typo - changing "badrige" to "Baldrige")
In my opinion, this poll represents faulty thinking that ISO, Baldrige, Six Sigma, are systems. The simple fact is they are either "measuring sticks" (ISO and Baldrige) or "tools" (Six Sigma) that could be erased from the face of the earth today and not affect ANY quality management system anywhere (with the possible exception of diverting some money from the organization currently going out to these "sticks and tools" back to the organization's bottom line.)
In my opinion, this poll represents faulty thinking that ISO, Baldrige, Six Sigma, are systems. The simple fact is they are either "measuring sticks" (ISO and Baldrige) or "tools" (Six Sigma) that could be erased from the face of the earth today and not affect ANY quality management system anywhere (with the possible exception of diverting some money from the organization currently going out to these "sticks and tools" back to the organization's bottom line.)
Doesn't the President of the United States himself present the Baldrige Award to the winner?RCBeyette said:
Q
qualeety
Malcolm Baldrige Award
I guess one could say Baldridge is a quality system but I beg to differ....Baldridge is an award, based on criteria which include quality aspect....yah, some might say..."based on all quality"
The real irony of Baldridge award is........you will never study Baldrige criteria in ASQ's quality courses (at least in toronto) but it is a mandatory reading for PMAC's quality course and ....i should know....i taught PMAC as well as AQC.
I wonder how many of quality professionals have read the Baldridge criteria?
ps. PMAC = Purchasing Management Association of Canada
I guess one could say Baldridge is a quality system but I beg to differ....Baldridge is an award, based on criteria which include quality aspect....yah, some might say..."based on all quality"
The real irony of Baldridge award is........you will never study Baldrige criteria in ASQ's quality courses (at least in toronto) but it is a mandatory reading for PMAC's quality course and ....i should know....i taught PMAC as well as AQC.
I wonder how many of quality professionals have read the Baldridge criteria?
ps. PMAC = Purchasing Management Association of Canada
I'm attending our local community college. I took a course called "Total Quality Management" - the Baldrige criteria was a major part of our reading material. This was in 1996 or thereabouts.
C
Carl Keller
The problem with Baldridge...
First, you get the award and it says nothing about how the company is running over the next 5 years down the road. One must make the assumption that if they are that good, they will keep up the system (which is a foolish assumption in my opinion)
Second, it costs a HUGE amount of money for a company of any size to prepare for it. Hence, the focus becomes meeting the criteria instead of developing a working system.
Lastly, I had close contact with a previous winner. Their QA Manager made no bones about it, they basically bought the award and had the assistance of the company owner knowing people in high places. I am not going to say their product quality and quality system in general was the worst I have ever seen, but it certainly was not the best.
BTW Cari,
Yes the President personally gives the award.
It was named after the Secretary of Commerce who served under Reagan until his untimely death in a Rodeo accident in 87.
Carl-
First, you get the award and it says nothing about how the company is running over the next 5 years down the road. One must make the assumption that if they are that good, they will keep up the system (which is a foolish assumption in my opinion)
Second, it costs a HUGE amount of money for a company of any size to prepare for it. Hence, the focus becomes meeting the criteria instead of developing a working system.
Lastly, I had close contact with a previous winner. Their QA Manager made no bones about it, they basically bought the award and had the assistance of the company owner knowing people in high places. I am not going to say their product quality and quality system in general was the worst I have ever seen, but it certainly was not the best.
BTW Cari,
Yes the President personally gives the award.
It was named after the Secretary of Commerce who served under Reagan until his untimely death in a Rodeo accident in 87.
Carl-
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