Quality Manager Reporting to Director of Manufacturing - Conflict of Interest?

R

rjtii51

#1
Is there an ISO clause that states there is a conflict of interest that the Manager of Quality Assurance cannot report to the Director of Manufacturing.

Seems that there would be a conflict of interest if the Director who is responsible for the parts, has Quality reporting to them.

I am trying to look through the ISO 9001:2008 and see if it states anything on this, any help would be appreciated.
 
Elsmar Forum Sponsor
M

mguilbert

#2
Re: Quality Manager Reporting to Director of Manufacturing

I agree with the conflict of interest, but I know of no clause in ISO 9001:2008. I believe you are searching in vain.

If you are the Manager of QA be sure to keep detailed records of correspondences with the Director of Manufacturing and try to explain to top management why you believe you should be reporting to someone with more teeth that is outside of the production side. For example: the company President or a VP of Quality or Compliance. Show top management evidence of the Director of Manufacturing overiding QA decisions that are detrimental to the company, its image, and profits. I follow a policy of the only way you can change management is by showing how it can hurt or help the balance sheet.
 
Last edited by a moderator:

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Re: Quality Manager Reporting to Director of Manufacturing

Is there an ISO clause that states there is a conflict of interest that the Manager of Quality Assurance cannot report to the Director of Manufacturing.
The ISO 9001:2008 document does not even mention a quality manager. The closest you will find is in sections 5.5.1 and 5.5.2, especially the bit concerning the management representative having AUTHORITY over the QMS.

As a side comment, AS9100C has an additional requirement concerning the management representative role, requiring him/her to have the organizational freedom and unrestricted access to top management, to resolve QMS issues.
 
S

silentrunning

#4
If you are able to meet all the requirements of 5.5.2 under this arrangement, it will work. If you are not able to meet these requirements, top management is not doing their part. You are in a stinky position so I would tread carefully here. :(
 

Stijloor

Staff member
Super Moderator
#6
Is there an ISO clause that states there is a conflict of interest that the Manager of Quality Assurance cannot report to the Director of Manufacturing.

Seems that there would be a conflict of interest if the Director who is responsible for the parts, has Quality reporting to them.

I am trying to look through the ISO 9001:2008 and see if it states anything on this, any help would be appreciated.
All previous respondents are correct! :agree1:

Allow me to add that when quality reports to manufacturing, quality will always play second fiddle. Seen it too many times.

Stijloor.
 

qusys

Trusted Information Resource
#7
Is there an ISO clause that states there is a conflict of interest that the Manager of Quality Assurance cannot report to the Director of Manufacturing.

Seems that there would be a conflict of interest if the Director who is responsible for the parts, has Quality reporting to them.

I am trying to look through the ISO 9001:2008 and see if it states anything on this, any help would be appreciated.
Each organization can set its chart as better it fits its business as well as it QMS processes and related process owners and their responsibilities.
In ISO 9001 there is no mention to Quality mgr or other job functions.
My though is that you shall ensure "independence" during your internal audit programme and use internal audit as one of the tool to improve your QMS processes in order to better serve your customer and increase your market value :bigwave:
 

sagai

Quite Involved in Discussions
#8
Hi,
Quality Manager actually not all situation is the best choice for Management Representative, it very much depends on the size and activities of the company.

I also have seen similar situation and I should admit I have no logical idea why this reporting line would make any sense.

But ...
Who will evaluate your performance?

The Manufacturing Director? ...
The one who is subject of your regular review?
Does she/he has any bit of knowledge about Quality discipline?
Seeeeriously .... :frust:

:bigwave:
Szabolcs
 

WCHorn

Rubber, Too Glamorous?
Trusted Information Resource
#9
SSSHHHHHH ... don't tell anyone, but you don't need a quality manager, inspectors or a quality department to conform to ISO, AS or TS. You just need a QMS that conforms to the requirements.:mg::lol:
 

KCIPOH

Quite Involved in Discussions
#10
Hello all,

I agree as well with most of the responds but i think if possible, the QMS shall be handle by someone from quality background and independant to facilitate and drive the system with quality element in it from time to time.

Thank you :)
 
Thread starter Similar threads Forum Replies Date
S Quality manager considering data science Quality Manager and Management Related Issues 19
C Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities Customer Complaints 2
F Position of Quality Manager - Can the organization's Quality Lead be shown as Quality Manager of the lab as well? ISO 17025 related Discussions 5
T New role Quality Manager IATF 16949, new company, advise how to get started IATF 16949 - Automotive Quality Systems Standard 2
CCaantley Stepping Down from my quality manager position soon After Work and Weekend Discussion Topics 18
A ISO 9001 Help - New Quality Manager - Upper Management Support Issues ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 23
Kronos147 Quality Manager's Role in AS9100 Rev. D AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 9
S Corporate Quality Manager keeping me out of the Management Review Meeting Management Review Meetings and related Processes 28
I Auto Industry Resume Template for a Quality Manager Career and Occupation Discussions 2
F Quality Manager - Conflict of interests in organisational structure AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 3
C Quality Assurance Manager ? Next Steps? Quality Manager and Management Related Issues 10
S Quality Assurance Manager involvement in Management Review AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 11
L What are some SOPs that a Quality Manager should have? Document Control Systems, Procedures, Forms and Templates 6
P Leadership Standards - New job as Quality Manager Quality Manager and Management Related Issues 9
K New Quality Manager Role Quality Manager and Management Related Issues 13
A Shall I apply for this job position (Quality Manager)? Career and Occupation Discussions 5
J Lead Auditor and Quality Manager - Conflict of Interest? Career and Occupation Discussions 4
M Can a Quality Manager be a Lead ISO 9001 Auditor? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 37
L Quality Manager wants Internal Auditor to softgrade the findings - What shall I do? Internal Auditing 23
R Root Cause Analysis of Audit Findings - New Quality Manager Quality Manager and Management Related Issues 20
J Quality Manager's role in Customer and Supplier Complaints Customer Complaints 10
Y New Quality Manager looking for Tips and Quality Methodologies Quality Manager and Management Related Issues 8
K What would you do in the first 90 days of a new job as the Quality Manager Quality Manager and Management Related Issues 33
1 Quality VP/Manager left - Educating his replacement Quality Manager and Management Related Issues 9
F What Training should a Quality Manager have? Training - Internal, External, Online and Distance Learning 32
L Product Manager vs. Quality Manager: Who is right? Misc. Quality Assurance and Business Systems Related Topics 14
D Designing a Training Course called "Role of the Laboratory Quality Manager" Training - Internal, External, Online and Distance Learning 13
J Is this practice common? 1 Quality Manager covering QA, QC, QE, SQE IATF 16949 - Automotive Quality Systems Standard 20
M What qualifications should a Quality Assurance Manager have? Misc. Quality Assurance and Business Systems Related Topics 3
G Definition Quality Manager - What is the definition of a Quality Manager? Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 16
R Distinction between Management Representative vs. Quality Manager Responsibilities IATF 16949 - Automotive Quality Systems Standard 5
B Quality Manager Weekly Report Template Quality Manager and Management Related Issues 7
L How to improve Product Quality - New Job as Quality Manager Quality Manager and Management Related Issues 3
C New Quality Manager - Establishing Teams in different Business Units Quality Manager and Management Related Issues 4
P Does the Quality Manager have to be a Senior Manager? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
R Quality Manager Training Methods - Learning and Implementing ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
C Is a "Designee" List needed? For example: "Quality Manager or designee" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
S HR Manager refusing to create Quality Objectives - Is this a Non-Conformity? Quality Manager and Management Related Issues 11
Q ASQ CQM (Certified Quality Manager)/OE Certification Exam Preparation Materials Professional Certifications and Degrees 3
K Goal - Quality Manager at Global Company Career and Occupation Discussions 9
J Annual Strategic Planning Session - How can a Quality Manager contribute? Quality Manager and Management Related Issues 4
J Quality Manager Exam Reference Material that would be Worth the Investment Professional Certifications and Degrees 1
A Advice for a barely promoted Quality and Compliance Manager Quality Manager and Management Related Issues 1
P Daily Rate to bill for a Site Quality Manager - Construction ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
S Taking over duties from a Quality Manager who left - Taken for a ride? Career and Occupation Discussions 8
K Calibration questions from newly appointed quality manager General Measurement Device and Calibration Topics 10
B Small company where the Quality Manager and HR manager is the same person ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
A Advice for future QM (Quality Manager) in automotive Career and Occupation Discussions 29
S QA (Quality Assurance) and RA (Regulatory Affairs) Manager Job Description Other Medical Device and Orthopedic Related Topics 6
Ajit Basrur Roles and Responsibilities - Quality Manager, Lab Manager and Technical Manager ? General Measurement Device and Calibration Topics 5
Similar threads


















































Top Bottom