Definition Quality Manager - What is the definition of a Quality Manager?

g021283

Starting to get Involved
#1
Hi Guys, I hope I'm in the right place. I have a college question! What is the definition of a Quality Manager????

Thanks & regards.
 
Elsmar Forum Sponsor

Colin

Quite Involved in Discussions
#2
Re: Quality Manager Question????

The first point to note is that ISO 9001 does not require a quality manager as such. It does require a management representative and s/he is sometimes known as the quality manager. So if you look at the key responsibilities for the management rep, you will get the idea - see clause 5.5.2 of ISO 9001 for starters.

S/he also often gets to look after document control, records, internal audits, management review, calibration, corrective & preventive action, nonconformities, etc. It really depends on the size and type of organisation.
 

RoxaneB

Super Moderator
Super Moderator
#3
Re: Quality Manager Question????

Hi Guys, I hope I'm in the right place. I have a college question! What is the definition of a Quality Manager????

Thanks & regards.
I suppose saying "A person who manages Quality" would be too simplistic and vague a response. ;)

In addition to Colin's response, I would also take into consideration that a Quality Manager is often times the person responsible for ensuring that products meet customer and/or legislative and/or regulatory requirements before the product leaves the premises.

While Production is responsible for making product (that hopefully meets requirements), more often than not, the Quality Manager's team is responsible for checking that the product truly does meet specifications.

The next question should be...what value is gained by 'checking', but that's a whole separate (and possibly controversial) topic. :cool:
 
R

Randy Lefferts

#4
Re: Quality Manager Question????

Hi Guys, I hope I'm in the right place. I have a college question! What is the definition of a Quality Manager????

Thanks & regards.
Hello,

I think at it's basic level, the definition of a Quality Manager would be the person that oversees the activities needed to maintain the desired level of quality.

I am sure there are other definitions as well, but "What is the definition of a Quality Manager?" is a bit vague in a sense.

As Colin stated, it depends on the organization.

Not all Quality Managers are equal, so to speak.

I have worked in an organization that the Quality Manager oversaw a Quality Department that included 4 Quality Engineers, 2 Quality Supervisors, 2 Lab Managers (One testing, the other Metrology), 8 Quality Inspectors, 1 Document Control Coordinator, 1 Environmental & Safety Engineer, and 1 Data Entry person. His function was to ensure that each of the personnel in his charge were doing their jobs.

I have also worked in an organization that the Quality Manager oversaw one other individual - a CMM Programmer in the Metrology department. The Quality Manager's function was to ensure the Metrology Lab carried out it's function as well as oversaw the ISO Certification program.

It depends on the organization as to what the definition of a Q.M. is, thus my original statement of what a Q.M. is at a basic level.

Hope this helps.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#5
Re: Quality Manager Question????

It sounds like a trick question because there is no set definition.

The role is most often defined by the employer and the job description produced to resource the role. The example from Inc. Magazine tickled me because it includes "Persuading reluctant staff to change their way of working to incorporate quality methods."
 

Jim Wynne

Staff member
Admin
#6
Re: Quality Manager Question????

Hi Guys, I hope I'm in the right place. I have a college question! What is the definition of a Quality Manager????

Thanks & regards.
A quality manager is a person who is given credit for nothing if things are going well, but is responsible for everything, including famine, pestilence and world hunger, when things are not going well.
 
Last edited:

Wes Bucey

Quite Involved in Discussions
#7
Re: Quality Manager Question????

I once posted a long, detailed job description for a Quality Manager, but I can't remember whether it was here in the Cove or over in the ASQ forums. The emphasis (to the best of my recollection) was evenly divided among

  1. technical knowledge and experience with Standards and good manufacturing practices appropriate to the industry
  2. ability to impart that knowledge in a usable form to bosses, suppliers, customers, and subordinates
  3. people skills in conflict resolution
 
C

Chance

#8
Re: Quality Manager Question????

Hi Guys, I hope I'm in the right place. I have a college question! What is the definition of a Quality Manager????

Thanks & regards.
IMHO, Quality Manager is responsible in monitoring and making sure that quality management system is implemented effectively. Leads in the development of continuous improvements...
 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#9
Re: Quality Manager Question????

As we know, the correct answer to any question is: "It depends". Fundamentally, it depends on the division of labor and responsibilities by a specific organization. A smaller firm may have the Quality Manager responsible for all quality functions, APQP, Control and Assurance - maybe even performing quality technician role. Larger companies may choose to divide the responsibilities into several positions.
 
Last edited:

qusys

Trusted Information Resource
#10
Re: Quality Manager Question????

IMHO, Quality Manager is responsible in monitoring and making sure that quality management system is implemented effectively. Leads in the development of continuous improvements...
Hi Chance.

This could more pertain to Quality System Manager, who is more focused on Quality Mgmt System. So, he/she takes cared of the processes of QMS as well as quality methods spreading.
Quality Mgr usually focuses the attention on the product and its reliability.
generally speaking , each oorganization has its own characteristics and set the jobs profile as they best fit in the processes.:bigwave:
 
Thread starter Similar threads Forum Replies Date
S Quality manager considering data science Quality Manager and Management Related Issues 19
C Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities Customer Complaints 2
F Position of Quality Manager - Can the organization's Quality Lead be shown as Quality Manager of the lab as well? ISO 17025 related Discussions 5
T New role Quality Manager IATF 16949, new company, advise how to get started IATF 16949 - Automotive Quality Systems Standard 2
CCaantley Stepping Down from my quality manager position soon After Work and Weekend Discussion Topics 18
A ISO 9001 Help - New Quality Manager - Upper Management Support Issues ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 23
Kronos147 Quality Manager's Role in AS9100 Rev. D AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
S Corporate Quality Manager keeping me out of the Management Review Meeting Management Review Meetings and related Processes 28
I Auto Industry Resume Template for a Quality Manager Career and Occupation Discussions 2
F Quality Manager - Conflict of interests in organisational structure AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
C Quality Assurance Manager ? Next Steps? Quality Manager and Management Related Issues 10
S Quality Assurance Manager involvement in Management Review AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
L What are some SOPs that a Quality Manager should have? Document Control Systems, Procedures, Forms and Templates 6
P Leadership Standards - New job as Quality Manager Quality Manager and Management Related Issues 9
K New Quality Manager Role Quality Manager and Management Related Issues 13
A Shall I apply for this job position (Quality Manager)? Career and Occupation Discussions 5
J Lead Auditor and Quality Manager - Conflict of Interest? Career and Occupation Discussions 4
M Can a Quality Manager be a Lead ISO 9001 Auditor? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 37
L Quality Manager wants Internal Auditor to softgrade the findings - What shall I do? Internal Auditing 23
R Root Cause Analysis of Audit Findings - New Quality Manager Quality Manager and Management Related Issues 20
J Quality Manager's role in Customer and Supplier Complaints Customer Complaints 10
Y New Quality Manager looking for Tips and Quality Methodologies Quality Manager and Management Related Issues 8
K What would you do in the first 90 days of a new job as the Quality Manager Quality Manager and Management Related Issues 33
1 Quality VP/Manager left - Educating his replacement Quality Manager and Management Related Issues 9
F What Training should a Quality Manager have? Training - Internal, External, Online and Distance Learning 32
L Product Manager vs. Quality Manager: Who is right? Misc. Quality Assurance and Business Systems Related Topics 14
D Designing a Training Course called "Role of the Laboratory Quality Manager" Training - Internal, External, Online and Distance Learning 13
J Is this practice common? 1 Quality Manager covering QA, QC, QE, SQE IATF 16949 - Automotive Quality Systems Standard 20
M What qualifications should a Quality Assurance Manager have? Misc. Quality Assurance and Business Systems Related Topics 3
R Quality Manager Reporting to Director of Manufacturing - Conflict of Interest? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
R Distinction between Management Representative vs. Quality Manager Responsibilities IATF 16949 - Automotive Quality Systems Standard 5
B Quality Manager Weekly Report Template Quality Manager and Management Related Issues 7
L How to improve Product Quality - New Job as Quality Manager Quality Manager and Management Related Issues 3
C New Quality Manager - Establishing Teams in different Business Units Quality Manager and Management Related Issues 4
P Does the Quality Manager have to be a Senior Manager? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
R Quality Manager Training Methods - Learning and Implementing ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
C Is a "Designee" List needed? For example: "Quality Manager or designee" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
S HR Manager refusing to create Quality Objectives - Is this a Non-Conformity? Quality Manager and Management Related Issues 11
Q ASQ CQM (Certified Quality Manager)/OE Certification Exam Preparation Materials Professional Certifications and Degrees 3
K Goal - Quality Manager at Global Company Career and Occupation Discussions 9
J Annual Strategic Planning Session - How can a Quality Manager contribute? Quality Manager and Management Related Issues 4
J Quality Manager Exam Reference Material that would be Worth the Investment Professional Certifications and Degrees 1
A Advice for a barely promoted Quality and Compliance Manager Quality Manager and Management Related Issues 1
P Daily Rate to bill for a Site Quality Manager - Construction ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
S Taking over duties from a Quality Manager who left - Taken for a ride? Career and Occupation Discussions 8
K Calibration questions from newly appointed quality manager General Measurement Device and Calibration Topics 10
B Small company where the Quality Manager and HR manager is the same person ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
A Advice for future QM (Quality Manager) in automotive Career and Occupation Discussions 29
S QA (Quality Assurance) and RA (Regulatory Affairs) Manager Job Description Other Medical Device and Orthopedic Related Topics 5
Ajit Basrur Roles and Responsibilities - Quality Manager, Lab Manager and Technical Manager ? General Measurement Device and Calibration Topics 5

Similar threads

Top Bottom