I would suggest that first, you review Marc's documentation map at the Cove. Second, why not create a hybrid of ISO 9002 and what you are currently doing (combine and translate into your language). It has been my best experience that the quality manual should be a collection of policies. The actual procedures detail what you will do. The standard says WHAT you shall do. You decide what you WILL do. I would like to be able to offer more, but without more deatils of what you do now, I cannot help at this time. By e-mail or post, I will provide what I can.
Best Regards,
Don
[This message has been edited by Don Winton.]