Quality Objectives is there a set number to have?

[al40]

Is there a set number of objectives a company has to have?

We are a small Design and Development firm and have established the following quality objectives which we are happy with:

a) 100 % customer satisfaction on new product development contracts.

b) 70 % customer satisfaction on custom fit "products" developed. (Product is a generic term used here in the forum)

These objectives tie into our quality policy and since our company is customer driven based on our product designs this seems correct.

Please advise, if my thinking is incorrect.

 

[Joe Cruse]

Allen,

nothing in the standard telling you how many objectives to have at all, nor should an auditor "tell" you the number to have, as long as you have them in some form. As the standard states, they must be in accordance to the needs and setup of your business.

100% is a high mark, will you institute CA if you miss this mark?

 

[Jim Wynne]

100% is a high mark, will you institute CA if you miss this mark?

Or redefine "customer satisfaction"?

 

[al40]

Allen,

nothing in the standard telling you how many objectives to have at all, nor should an auditor "tell" you the number to have, as long as you have them in some form. As the standard states, they must be in accordance to the needs and setup of your business.

100% is a high mark, will you institute CA if you miss this mark?

If we miss our goals we will issue a CAR or revisit the goal(s) to see if we need to revise it, drop it, etc based on the input from our management review.

Thanks,
Allen

 

[Sunday]

Quality objectives

Quality objectives and their management review are a good business practice.

Because you are small, I suggest expanding your objectives to include general Business objectives, Quality objectives (measures of your QMS effectiveness like Cost of Corrective actions, # of Customer complaints, Customer Satisfaction survey scores, calibration compliance, preventive action status, etc.), EHS performance, and Training/certification compliance.

Make the measurements and goals practical and easy to compile for the report.

Ask yourself, how do we know each significant component of the system is performing well and how do we identify areas that need to be improved?

 

[al40]

Quality objectives and their management review are a good business practice.

Because you are small, I suggest expanding your objectives to include general Business objectives, Quality objectives (measures of your QMS effectiveness like Cost of Corrective actions, # of Customer complaints, Customer Satisfaction survey scores, calibration compliance, preventive action status, etc.), EHS performance, and Training/certification compliance.

Make the measurements and goals practical and easy to compile for the report.

Ask yourself, how do we know each significant component of the system is performing well and how do we identify areas that need to be improved?

Thanks for the advice, but for now we will stick with these two since this is our first go at objectives, these may change at our next scheduled management review.