Quality Objectives Not Met - Resources promised by investors

#1
I find myself in a position I've never been in before and hope someone has some experience to guide me. I am at a start-up, a new experience for me. The quality objectives for last year were based on having resources promised by investors. Long story short, the money never arrived. How did you handle it during an ISO inspection i.e., have a conversation about obviously inadequate resources? My department head seems unconcerned about this.
 
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John Broomfield

Staff member
Super Moderator
#3
Are you able to show any evidence of corrective action by the company’s management?

You cannot hold investors accountable as they are outside the scope of your management system.

But your auditor will likely seek evidence of action by top management even if the objectives have slipped by a certain amount of time with good reasons.

The strategic planning process may need attention so the business objectives are being aided by the fulfillment of measurable quality objectives.
 

normzone

Trusted Information Resource
#5
Is the startup referencing the 9001:2015 standard?

6.2 calls out some basic commonsense caveats re quality objectives that can help clarify this issue - if it doesn't meet 6.2.1 and 6.2.2, then it might be a good idea but it is not a 9001:2015 compliant quality objective, and I've seen my share of those.

However, the above posters are correct.
 
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