G
My company is looking to get ISO9001 certification. Part of that is obviously to set company objectives.
At Director level with myself (Quality Manager) and 2 directors we have agreed a few basic objectives to start off with.
- Measure and reduce warranty call outs
- Measure and reduce site installation snagging
- Measure and improve OTIF (on time, in full) Deliveries
- Improve Training and Welfare knowledge and support
I am struggling to actually start the ball rolling with how/what to measure and who is to collect the data.
Any help and advise would be greatly appreciated.
Many thanks
Glen
At Director level with myself (Quality Manager) and 2 directors we have agreed a few basic objectives to start off with.
- Measure and reduce warranty call outs
- Measure and reduce site installation snagging
- Measure and improve OTIF (on time, in full) Deliveries
- Improve Training and Welfare knowledge and support
I am struggling to actually start the ball rolling with how/what to measure and who is to collect the data.
Any help and advise would be greatly appreciated.
Many thanks
Glen