B
Another QUALITY POLICY critique request
Looking for opions/comments about the following quality policy.
Please note: I'm working on the manual, policy, objectives etc. (mostly by myself - see note below), and I'm just looking for some helpful COVE input.
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XXX is committed to ensuring customer satisfaction in product performance, delivery, and customer support.
Our primary goal at XXX is to manufacture and supply defect free products to our customers, on time every time.
XXX will continue to meet or exceed our customers’ expectations through effective quality planning and continual improvement efforts throughout the organization, which are driven by our quality objectives and regular review and analysis of our quality management system.
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The statement above in bold red is our current/1994 quality policy/statement (which is currently posted throughout the shop). This pretty much is our goal as a company regardless of ISO... Rather simple but to the point.
I/we still need to work on "documenting" our objectives, but I have several ideas, and we have had some brief discussions about them. I think The 1st and 3rd senence above will include our objectives and I HOPE they cover the actually REQURIMENTS for a quality policy.
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Comments? Suggestions? Could we "get-away" with just the red sentence?
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NOTE: I DO REALIZE determining a company policy and its objectives SHOULD NOT be the sole responsiblity of the Quality Manager/Mgmt Rep. but at the moment I'm doing it alone. (There is a commitment here just bad timing and boss/owner has been busier than usual lately. We WILL discuss/approve this soon, but I'm just looking for feedback).
Looking for opions/comments about the following quality policy.
Please note: I'm working on the manual, policy, objectives etc. (mostly by myself - see note below), and I'm just looking for some helpful COVE input.

---------------------------
XXX is committed to ensuring customer satisfaction in product performance, delivery, and customer support.
Our primary goal at XXX is to manufacture and supply defect free products to our customers, on time every time.
XXX will continue to meet or exceed our customers’ expectations through effective quality planning and continual improvement efforts throughout the organization, which are driven by our quality objectives and regular review and analysis of our quality management system.
-----------------------------------
The statement above in bold red is our current/1994 quality policy/statement (which is currently posted throughout the shop). This pretty much is our goal as a company regardless of ISO... Rather simple but to the point.
I/we still need to work on "documenting" our objectives, but I have several ideas, and we have had some brief discussions about them. I think The 1st and 3rd senence above will include our objectives and I HOPE they cover the actually REQURIMENTS for a quality policy.
-----------------------------------
Comments? Suggestions? Could we "get-away" with just the red sentence?
-----------------------------------
NOTE: I DO REALIZE determining a company policy and its objectives SHOULD NOT be the sole responsiblity of the Quality Manager/Mgmt Rep. but at the moment I'm doing it alone. (There is a commitment here just bad timing and boss/owner has been busier than usual lately. We WILL discuss/approve this soon, but I'm just looking for feedback).