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Quality Policy or Business Objectives - Which is first?

H

harry

Super Moderator
#11
#11
The argument here arises from how the term 'business' objective is interpreted.

In theory, business or corporate policies and objectives are set at the highest level and then flow down to succeeding levels. Based on this, the quality policy arises out of the business objectives - how to support the business objective. The quality objectives arises out of quality policy - how to support the quality policy to achieve business objectives.

However, in a small business with a single level structure, the quality policy and objectives are often part of the overall business policy and objectives and hence terms are used interchangeably.
 
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