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Dear Covers, here's a question for you:
Is it ok to have a quality record (in this case a registration of calibration) that is not available on the location where the certificate is issued for (our sales HQ) but is only available at the place where it's being used (in this case our salespeoples home offices, from which they work).
My certifying auditor said the lack of these records in HQ was a non conformance because he couldn't audit it, but if he wants to audit our sales process shouldn't he have decided to audit the salesperson on site at a customer or in his home office? In other words, do we have to keep a double record, just for the certifying auditors ability to audit then.
Is it ok to have a quality record (in this case a registration of calibration) that is not available on the location where the certificate is issued for (our sales HQ) but is only available at the place where it's being used (in this case our salespeoples home offices, from which they work).
My certifying auditor said the lack of these records in HQ was a non conformance because he couldn't audit it, but if he wants to audit our sales process shouldn't he have decided to audit the salesperson on site at a customer or in his home office? In other words, do we have to keep a double record, just for the certifying auditors ability to audit then.
