Quality Slogans - Does anyone have any show stopping Quality Slogans?

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RoxaneB

Super Moderator
Super Moderator
#74
IMHO it lacks the cynical connotations that I get when I read "Quality is as production does" :cool:
My sense of humour is normally quite accomodating and yet, while I can appreciate the implied sarcasm in "Quality is as Production does", it is, in my opinion, this kind of attitude which promotes the silo-approach to Quality.

If we wish to advocate - or better yet...if we wish to encourage - the belief that everyone has a role in Quality, that everyone plays a part in our Stakeholders' satisfaction, we need to lose the cynacism and sarcastic attitude.

Just because "that's the way it's always been" does not mean that this is how it will always be. However, changing people's attitude will be a lot more difficult if we, in the management systems field, do not change our own attitude.

This means doing more than watching what we say, but also how we say it and how we live it. If I adopted the belief that Production alone was responsible for Quality, then I do not belong in my job or this profession.
 
#75
In my opinion, it is time to accept the new reality that customers are o longer satisfied with pick two of the three.
Many things are indeed becoming Better, Faster, AND Cheaper. Computers and electronics are two examples.
I would even argue that cars almost achieve that aim. The prices have not gone up much, but the list of standard features is huge.
Computers, electronics, cars. Better, cheaper, faster happens by magic? Automation, error-proofing, automation. The error-proofing and automation of everything from order entry (you pick it yourself and then review it right on the web and then it is delivered right to Dell's or HP's assembly line with bar coding to ensure all the parts are actually installed and configured properly) to actual production (robotic electronics assembly is standard in even the smallest eletronics companies and robotic welding and paint are standard at automobile factories) to delivery (the shippers for those PCs are bar coded right from the data you entered) is built right into the system. See above, the tools to do all this are not cheap up front. You must be willing to invest capital in new training, tools and methods to achieve "better, cheaper, faster", not just exhort people with slogans and watch this fiscal quarter's bottom line.
 

Helmut Jilling

Auditor / Consultant
#76
Computers, electronics, cars. Better, cheaper, faster happens by magic? Automation, error-proofing, automation. The error-proofing and automation of everything from order entry (you pick it yourself and then review it right on the web and then it is delivered right to Dell's or HP's assembly line with bar coding to ensure all the parts are actually installed and configured properly) to actual production (robotic electronics assembly is standard in even the smallest eletronics companies and robotic welding and paint are standard at automobile factories) to delivery (the shippers for those PCs are bar coded right from the data you entered) is built right into the system. See above, the tools to do all this are not cheap up front. You must be willing to invest capital in new training, tools and methods to achieve "better, cheaper, faster", not just exhort people with slogans and watch this fiscal quarter's bottom line.
You're right, it does not happen by magic..., and certainly not by slogan. But, the neat thing is, it is happening.
 
A

andrewb91

#77
Or rather "Quality is as Everyone does." It's not just all in the hands of Production.
True, but production has the biggest impact on product quality. Quality should support production, but at the most basic level, we don't have the opportunities that a machine operator does. They see every part that is made and can catch bad parts or any number of other mistakes (ie. wrong labels, worn insert, process problem etc.) at a much higher rate than a box auditor who looks at x number of parts out of a box of y number of parts times the number of machines that are running.

I know that in the "big picture" Quality brings a lot to the table in terms of improvements and I also know that Quality is everyone's job and all that. I was trying to be a little cynical, but trying to provoke thought at the same time.
 
Last edited by a moderator:

RoxaneB

Super Moderator
Super Moderator
#78
True, but production has the biggest impact on product quality. Quality should support production, but at the most basic level, we don't have the opportunities that a machine operator does. They see every part that is made and can catch bad parts or any number of other mistakes (ie. wrong labels, worn insert, process problem etc.) at a much higher rate than a box auditor who looks at x number of parts out of a box of y number of parts times the number of machines that are running.

I know that in the "big picture" Quality brings a lot to the table in terms of improvements and I also know that Quality is everyone's job and all that. I was trying to be a little cynical, but trying to provoke thought at the same time.
While I can appreciate the thought you were trying to provoke, personally, I feel it is the wrong approach. By saying it is in the hands of Production - and yet admitting that everyone has a role - you are opening up the possibility of finger-pointing when things go wrong.

"Not my job...Production is responsible for quality."

What about Receiving who inspects incoming parts/products?

What about Engineering who is responsible designing a defect-free product/process?

What about Shipping who is responsible for ensuring product gets to the customer on time or dealing with a carrier who do just that?

I guess I look it from my own organization's point of view, where everyone, no matter what their job function, recognizes who their customer is (internal and external) and understands what their role. Perhaps that is a benefit of having a business management system versus a quality management system. Everyone views the system as a process with integrated concepts of quality, safety, environment, finance, etc. We try to avoid the silo-approach to how we do our jobs.

I wasn't slamming your slogan, Andrew, but I just believe that when there is a visual indicator that Production is responsible for Quality, the culture will shortly embrace that attitude.
 
Q

qualitytrec

#80
If you know your quality isn't up to snuff you could say
"Free employee with every shipment."
 
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