After the fourth recall on the same car that I was made to pay for, I wrote a letter asking what Job #2 was so I could be warned...
Never did get a response...
We only have our quality policy posted. A clean, well lit, and organized workplace combined with proactive management will do more to motivate than a poster with kumbaya sayings ever will.
We have a multi-site operations. Each site is measured to the same quality metrics. The results are posted monthly. A QA Customer Satisfaction flag is awarded to the top site quarterly. The top site for the year also receives a BBQ Luncheon. We also have a continuous improvement award for all facilities based on product quality. If the improve on last years numbers they will have a luncheon. The QA Customer Satisfaction flag increased awareness and made all facilities strive to do better than the rest. The second made employees want to improve.
Maybe you could do this on the manufacturing floor based on teams with the lowest defects, returns, etc. Maybe instead of a flag a Quality Shirt stating the time period they won.
A healthy competition goes a long way in increasing pride in the job as long as they can see the metrics along the way.
After the fourth recall on the same car that I was made to pay for, I wrote a letter asking what Job #2 was so I could be warned...
Never did get a response...
When I worked at a car manufacturer, the joke on the floor was "Quality is Job #1, putting out the fire is job #2" (remember the ignitions that were catching on fire?)
I agree that slogans do not work but I did see an approach that seemed to have merit and was used in a fortune 500 factory. They put Quality and other metrics on a dash board graphic of a speedometer and, as the metric moved the needle was moved. The goal was the high end of the speedometer and the needle showed where they were at, at the last measuring period. Safety also had a thermometer graphic with hours worked without an accident. Above so many hours without an accident and lunch was brought in - hot dogs or pizza. I asked if this was effective, and maybe I received the company line, but they said yes folks did pay attention to it.
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