Quality System for a Beauty Salon

[Mikishots]

NOOOOO !!!!! How big is the salon? Is it self owned? How many employees?

Unless the operation is planning on bigger things such a franchise or your wife wants to train others, I wouldn't bother.

Make it too bureaucratic and the staff and customers will leave. For example, there is a hair dresser near me that introduced an online checking system that allows people to jump the queue. It resulted in me stop going there. I was ok with doing walk-in and waiting. Having to find their rinky dinky URL, then book myself in is too much for a hair cut. It has also resulted in them being less efficient as they hold off ready to go customers while waiting for the customer who has booked.

As for some of the comments about "too much chatting", that may in fact be an attribute. My wife used to go to a nail saloon near me and yes, it was cost effective and they were very efficient, but she didn't particularly like it. She thought them very cold and rushed you in and out. I once sat in waiting room and I thought the same thing. Nobody in there seemed to by enjoying it.

She enjoys the chat between her, other clients and staff and she checked out another place nearby. It was opposite experience; High end clients, friendly staff and costs more. Guess which one she went to.

If I am having a haircut, I at least appreciate the effort a stylist will make to interact with me.

A salon is all about service and experience. Good luck in writing a quality manual on that.

That escalated quickly.

Size of the salon, number of emloyees and whether or not it's self-owned makes ZERO difference on wanting to implement a quality management system. The system is simply suited to the size of the operation.

Why would a QMS only be for people who want to start franchises or train staff? I don't see where you're going with that.

The idea is to have a standardized method of doing things. With criteria set out, one can measure performance against that criteria to determine where improvements can be made.

I don't think that measuring accuracy of booking times and supplier performance would be seen as overly bureaucratic. These are just some basics of the business.

As far as the chatting comment, I think you've misunderstood me - at no point did I state that chatting is bad; what was explained was that appointments that go past the expected times might be attributed to excessive chatting. No mention as made of rushing anyone.

I'm hoping that the OP did not walk away with the impression from your post that implementing a QMS would be something not to bother with.

 

[IndicoltsQA]

Thanks Tamale,
My wife is Beauty only but she does still have chemicals that need similar attention. I have started to work on the customer service policies (returns, H&S etc) and will start working on very basic procedures (process maps). I want to keep it as simple but as affective as possible..

P.S, Great win against the Bruins btw.. Subban has been great for you guys! I'm a Canucks fan (don't hold this against me lol)

 

[IndicoltsQA]

That escalated quickly.

Size of the salon, number of emloyees and whether or not it's self-owned makes ZERO difference on wanting to implement a quality management system. The system is simply suited to the size of the operation.

Why would a QMS only be for people who want to start franchises or train staff? I don't see where you're going with that.

The idea is to have a standardized method of doing things. With criteria set out, one can measure performance against that criteria to determine where improvements can be made.

I don't think that measuring accuracy of booking times and supplier performance would be seen as overly bureaucratic. These are just some basics of the business.

As far as the chatting comment, I think you've misunderstood me - at no point did I state that chatting is bad; what was explained was that appointments that go past the expected times might be attributed to excessive chatting. No mention as made of rushing anyone.

I'm hoping that the OP did not walk away with the impression from your post that implementing a QMS would be something not to bother with.

Mikishots,
Absolutely not! I have taken all replies into consideration when working on it and all experiences and opinions have been a great help.
I have already begun to standerdise alot of the procedures that are carried out in the salon and it has made a positive difference already!
Thanks again

 

[gpainter]

Chemicals and blood born pathogens are big in beauty shops as well as general safety. No open toed shoes, neck strips, proper sanatization, etc. A lot is covered in cosmotology training