Quality System Manual - We have a section of our QSM entitled Servicing

J

jampot

#1
We have a section of our QSM entitled Servicing. In the past we had a product with hardware that did require servicing and support. This product is now obsolete and the servicing SOP likewise.

I would rather not remove this section of the QSM, but rather update the entry to reflect what we have done and make a comment that when the need arises the SOP will be reissued.


Your views on this would be appreciated.
Many thanks
Jampot
 
Elsmar Forum Sponsor
R

Roland Cooke

#2
Health Canada / SCC have recently been pushing the fact that they consider telephone support activities (and the like) to be "servicing" - and I have to say I agree.
 
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