Quality Training - Types of courses in Quality suitable for lower management staff

J

jessica

#1
first of all my boss has asked me to find the types of courses in Quality suitable for lower management staff. The courses could be SPC to TQM to just about anything related to quality. how do i know what kind of courses the lower management staff need to train them for better performance?

what about training hours? how do i set up a training hour quota and meet it?

and how do i go about computing training cost to show my boss that training is beneficial?
 
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L

Laura M

#6
I got stuck in a download today. Ended up shutting down and ending task.

Anyone have any luck?

Laura
 
A

Andy Bassett

#8
Hello Jessica

I suppose everyone might have different ideas about this, but IMHO there are about four basic types of training that are necessary for any type of project implementation wether it be ISO or QS, Baldridge or simply process improvement.
A. Problems Solving (With the usual quality Tools; Ishikawa, Brain-Storming, Gap Analysis etc)
B. Team-Working
C. Communications.
D. Negotiations

I include negotiations because i have been impressed at how it teaches people to prepare themselves for discussions and seek to reach the best solution for all parties.#

With these basic tools, the employees are much better positioned to take on any project.

Regards

------------------
Andy B

[This message has been edited by Andy Bassett (edited 04 June 2000).]
 
J

jessica

#9
Dear andy,

thanks for the info. but how do i go about providing such training for the lower management?
are there any courses out there offering such training? shall i rely on peer training then?
 
D

David Mullins

#10
Jessica,
I prefer to train all levels of staff in quality myself, or at least internally.
I have found it far more beneficial to teach people about the system they are going to be using rather than quality systems generally, which is what you get from external courses.

I have found for example that internal auditors trained by myself are immediately effective in the field, whereas externally trained auditors take about 2 half day sessions to educate them on the actual auditing and reporting requirements of their company's QMS.

A sample supervisor/managers course of mine is on the FTP files "ADITRNGDOC.doc"
A sample staff awareness course of mine is on the FTP files "employee awareness 1098.doc"

I hope this helps.

------------------
 
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