Definition Quality - What is your Definition of "Quality"?

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#91
Re: What is your Definition of "Quality"?

"Blast from the Past" - Thread started Circa 1999

Do you have anything to add, and has the definition of "quality" changed in the last 15 years?
 
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Jim Wynne

Staff member
Admin
#92
Re: What is your Definition of "Quality"?

"Blast from the Past" - Thread started Circa 1999

Do you have anything to add, and has the definition of "quality" changed in the last 15 years?
My favorite definition of "quality" came from Stanley Marcus, of Nieman-Marcus fame: "Quality is selling products that don't come back to customers who do."
 

Candi1024

Quite Involved in Discussions
#93
Re: What is your Definition of "Quality"?

I haven't read through this entire thread, at least in the last couple years, lol! However, my input:

Quality in terms of manufacturing: Producing the desired output reliably with known inputs.

I think customer quality could be coined perceived quality: How well does something perform/last compared to the customers expectation?

The customers expectation may not match the desired output by the manufacturer, and sales would never be quick to define the known/planned weaknesses of the product. Some companies aim for high perceived quality, designing the product go above and beyond expectations. Others, aim lower knowing that perceived quality will go down, but the lower cost will bring higher, sometimes even repeat sales.
 

hogheavenfarm

Quite Involved in Discussions
#94
Re: What is your Definition of "Quality"?

I side with Candi - "I think customer quality could be coined perceived quality: How well does something perform/last compared to the customers expectation?"

It is really about "Value" in the eyes of the customer. I have purchased, and still do, some very poor quality items, but the "value" of them to me makes me continue to purchase them, as the alternative (a very high quality part), is harder to justify the extra cost, especially on items that go obsolete or are limited use to start with.

Can I buy a "lifetime guaranteed" 2 inch deep socket to change my water heater element? Sure, but since I change it once every 8-10 years, a cheap imported one will serve the purpose nicely.
 
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