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Southern quality
Okay now to set you all straight. First of all, sorry I’ve missed so much. My employer has this funny thing about me doing those things he pays me for. Imagine that!
First Quality
If we understand the Kano model, we can see that no matter what “extras” we add, if we fail to satisfy the basics, the customer will not accept our product/service as quality. For example, I you buy a car from me and I throw in the greatest sound system ever produced, you will not think the car is a “quality” car if it does not come with wheels, and there is no way to put wheels on it. On the other hand, if all the “basics” are met, it doesn’t take many extras to add “wow”. But next time the extras will probably be considered basics. In both cases, the customer still defines “quality”
Second Southerners
You kaint call yourself a southerner unless you have dug a new hole for the outhouse, and have eaten soup beans, fried potatoes and cornbread at least four times a week. And if you add just a bit of vinegar to them greens they can be eaten with no difficulty. But I really don’t think this is the proper thread to discuss soul food. (or roadkill)

Okay now to set you all straight. First of all, sorry I’ve missed so much. My employer has this funny thing about me doing those things he pays me for. Imagine that!
First Quality
If we understand the Kano model, we can see that no matter what “extras” we add, if we fail to satisfy the basics, the customer will not accept our product/service as quality. For example, I you buy a car from me and I throw in the greatest sound system ever produced, you will not think the car is a “quality” car if it does not come with wheels, and there is no way to put wheels on it. On the other hand, if all the “basics” are met, it doesn’t take many extras to add “wow”. But next time the extras will probably be considered basics. In both cases, the customer still defines “quality”
Second Southerners
You kaint call yourself a southerner unless you have dug a new hole for the outhouse, and have eaten soup beans, fried potatoes and cornbread at least four times a week. And if you add just a bit of vinegar to them greens they can be eaten with no difficulty. But I really don’t think this is the proper thread to discuss soul food. (or roadkill)
