Quantifying our QMS Objectives - Your Thoughts

[Randy]

I'd say toss everything other than 2 or 3 real things that have the greatest potential value and can demonstrate actual improvement

I see a lot of smoke, mirrors and warm fuzzies, but not much with any real meat on the bones

Sorry, I hope you wanted the truth and not some PC, sweety response


When you set an objective you have to have a start point and an end point, looking at what you've set can say where you are right now with 6. To seek Quality through procedural efficiency for example?

Have you defined Quality? What does Quality look like when put to a metric?

How do you define procedural efficiency? How have you determined to measure efficiency?

Objectives gotta be more that nice sounding words and grand ideas, they have to have substance

 

[notreadytoretire]

Thanks Randy! No Randy, I will always want the truth, or other wise how can I improve! I have gone back to the drawing board and I think I have it now.

 

[Randy]

Take a really good hard look at your present performance when it comes to customer satisfaction, meeting your quality policy commitments and your QMS itself.

Once you figure out where you presently are then make a decision on where you want to go and how far you can resonably take yourself on that journey

Now don't get your shorts all wrapped in a knot when you try to figure out how to "measure" or come up with a metric because you can have something that is quantitative, qualitative or even both...Look at this below...

OBJECTIVE: Create controlled document list by 1 July to aid in the improvement of understanding QMS document content

Now that looks simple doesn't it? It's a valid objective that could be tied to improvement of document control or improvement of the QMS itself and it can be measured in 3 ways...1) The creation of the list itself, and 2) by July 1, 3) improved awareness because of the existance of the list itself (#1 & 2 are quantitative, # 3 is qualitative)


It does not have to be any more complicated than this