Quantitative Customer Satisfaction Surveys - Templates or Forms?

W

Watchwait

We too need to develop a quantitative Customer Satisfaction methodology. Does anyone have a template for a generic template of sorts for this purpose? BTW, we make remote presence robots we sell to hospitals.

Moderator note: This thread has been snipped from the end of an old thread in the obsolete QS9000 forums and moved to start a new thread in this forum.
 
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Wes Bucey

Prophet of Profit
Re: Customer Satisfaction and Dissatisfaction Measurement

We too need to develop a quantitative Customer Satisfaction methodology. Does anyone have a template for a generic template of sorts for this purpose? BTW, we make remote presence robots we sell to hospitals.
Cool! I suppose these are the robots with the two-way TV, etc. that allows a medical professional from down the hall or across the world to observe and interact with a patient or a fellow professional. Which customer's satisfaction are you most concerned with?
  1. the organization which actually purchases the product?
  2. the medical professionals who use it?
  3. the patient who benefits [or not] from it?
 
W

Watchwait

Re: Customer Satisfaction and Dissatisfaction Measurement

Hi Wes!

Yes, that's exactly what they are! And to answer your questions:
1) Yes
2) Yes
3) Yes

FYI, here's a photo of the device. Any & all comments welcome!
 

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Wes Bucey

Prophet of Profit
Re: Customer satisfaction surveys/templates?

Interesting! I've clipped these posts off the old thread to start a new thread here in the Benchmarking forum. Establishing customer satisfaction metrics is a form of benchmarking.

Let's see what kind of response this uncluttered thread topic can generate!
 
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