T
Tyler C
Quality pros
I am currently going through our Stage 2 audit and the auditor wants to write something up that I disagree with.
He is looking into control of nonconforming product. A little information, our entire front office is considered a "Quarantine Zone" for nonconforming product, received material waiting on inspection, and R&D stuff. We also have things like computers, desks, and other monitors where people work in the front office. Our procedure states "Nonconforming product will be identified by either a "hold" tag or placed in a quarantine zone." So in our front office, we have some product and material that is not tagged.
The auditor wants to write up a nonconformity that we have nonconforming product and computers in the same quarantine zone. He also wants to write up that the front office is not labeled as a quarantine zone. I told him that when we trained the entire company on control of nonconforming product that the quarantine zones were expressed so every single employee was made aware, through training, where these zones were.
I don't see any explicit requirement in the standard that the zone must be labeled and that nonconforming product can't sit on the same desk as a computer for example. However, we did satisfy the standard when we raised awareness through training.
So my question is, do we have any ground to stand on to challenge this nonconformity?
I am currently going through our Stage 2 audit and the auditor wants to write something up that I disagree with.
He is looking into control of nonconforming product. A little information, our entire front office is considered a "Quarantine Zone" for nonconforming product, received material waiting on inspection, and R&D stuff. We also have things like computers, desks, and other monitors where people work in the front office. Our procedure states "Nonconforming product will be identified by either a "hold" tag or placed in a quarantine zone." So in our front office, we have some product and material that is not tagged.
The auditor wants to write up a nonconformity that we have nonconforming product and computers in the same quarantine zone. He also wants to write up that the front office is not labeled as a quarantine zone. I told him that when we trained the entire company on control of nonconforming product that the quarantine zones were expressed so every single employee was made aware, through training, where these zones were.
I don't see any explicit requirement in the standard that the zone must be labeled and that nonconforming product can't sit on the same desk as a computer for example. However, we did satisfy the standard when we raised awareness through training.
So my question is, do we have any ground to stand on to challenge this nonconformity?