A
I am working as the Manger business Excellence for an organization which is dealing with the E commerce business and having various cross functional activities like E sourcing, Forward and reverse action, Customer Care and other related activities.
My query is regarding element no. 5.5.1 of ISO 9001:2000 Quality Management System. The standards mentions in very brief "Top management shall ensure that responsibilities and authorities are defined and communicated within
the organization"
My question is whether the "Authority" has to be designated to all the functional people as per organization chart of the organization or Responsibility and Authorities can be mentioned against each activity designated in a process line, which shows the involvement of respective departments.
Whether addressing of clause no 7.5.2 is required for the software design and development process or it is taken care of by clause no 7.3.6????
My query is regarding element no. 5.5.1 of ISO 9001:2000 Quality Management System. The standards mentions in very brief "Top management shall ensure that responsibilities and authorities are defined and communicated within
the organization"
My question is whether the "Authority" has to be designated to all the functional people as per organization chart of the organization or Responsibility and Authorities can be mentioned against each activity designated in a process line, which shows the involvement of respective departments.
Whether addressing of clause no 7.5.2 is required for the software design and development process or it is taken care of by clause no 7.3.6????
) person and then accordingly define authority (by determining as necessary) of these persons to carry out the responsibilities alloted to them.