Query about ISO 9001 Certification Documentation for a Service company

[anzarsalam]

Can you pls, share sample list of SOPs required for ISO Certification mainly for Service firm i.e. providing engineering services installation, repair, maintenance, etc.

 

[harry]

Refer to this: Guidance on the documentation requirements of ISO 9001:2008

Can't give you a specific answer as apart from the mandatory six, what is required depends on what you do and what your organization want. Map what you do and use the guidelines to help determine what you need.

 

[anzarsalam]

Can you pls endorse my understanding or rectify

4.2.3 Control of documents
 4.2.4 Control of records --> we should have a record of all revision, repair, installation, purchase, handing over and taking over of documents, list of documents, logs etc
 8.2.2 Internal audit --> Internal and external accounts audit
 8.3 Control of nonconforming product --> can you pls explain
 8.5.2 Corrective action --> documented procedure for dealing with any abnormality in process something like managment review
 8.5.3 Preventive action --> since we are engineering organization, i think we should have documented procedure for safty at work

 

[AndyN]

Can you pls endorse my understanding or rectify

4.2.3 Control of documents
 4.2.4 Control of records --> we should have a record of all revision, repair, installation, purchase, handing over and taking over of documents, list of documents, logs etcSeems reasonable
 8.2.2 Internal audit --> Internal and external accounts audit The requirement is for internal audits of the QMS
 8.3 Control of nonconforming product --> can you pls explain You need a procedure on how to handle any situation where your service is found to not conform
 8.5.2 Corrective action --> documented procedure for dealing with any abnormality in process something like management review Not sure what you mean by "management review", corrective action is a procedure which is followed when issues are found, like correcting non conforming services
 8.5.3 Preventive action --> since we are engineering organization, i think we should have documented procedure for safety at work

Safety isn't part of a QMS. Preventive action is about taking steps to identify and prevent service problems.

 

[anzarsalam]

Thanks for your kind help