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We had a 3rd party audit for ISO 9001 last year. During the audit, the auditor asked us about our CAR process. We answered by tracking CARS in a Log and bragged about all the details and control. The auditor asked to see the log. She then scrolled down the log and picked CAR examples she wanted to see.
I didn't see a problem with this, but it led to a big deal about how that can't be done in an audit.
Where is this rule?
I didn't see a problem with this, but it led to a big deal about how that can't be done in an audit.
Where is this rule?
