Questions about writing a nonconforming product procedure in a University

S

sabbason

#1
i m going to write a nonconforming product procedure for a university please help me about it .
 
Elsmar Forum Sponsor

harry

Trusted Information Resource
#2
Re: Questions about writing a nonconforming product/service procedure in a University

i m going to write a nonconforming product procedure for a university please help me about it .
Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.
 

Randy

Super Moderator
#3
Re: Questions about writing a nonconforming product/service procedure in a University

Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
 

Wes Bucey

Prophet of Profit
#4
Re: Questions about writing a nonconforming product/service procedure in a University

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.
 

harry

Trusted Information Resource
#5
Re: Questions about writing a nonconforming product/service procedure in a University

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
The 'education system' is just a general description of a whole gamut of activities and contents that go into it and it includes the examples given - education programs, training plans, support materials or tools/aids.

For those interested, have a look at IWA2 (guidelines for application of ISO in education) where it is explained in more details for further understanding.
 

harry

Trusted Information Resource
#6
Re: Questions about writing a nonconforming product/service procedure in a University

........................ An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.........................
Relevant and good point from Wes. IWA2 added 'society' into the explanation for the term 'interested party' to cater for this purpose.
 

Randy

Super Moderator
#7
Re: Questions about writing a nonconforming product/service procedure in a University

Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.


Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?
 
Last edited:

Wes Bucey

Prophet of Profit
#8
Re: Questions about writing a nonconforming product/service procedure in a University

Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?
Actually, one of the schools where I picked up some learning, the University of Chicago, DOES get most of its donations because of academic excellence (at least since Amos Alonzo Stagg Wikipedia reference-linkAmos_Alonzo_Stagg left to coach in California in 1932 when he was forced to retire at age 70!;))
 
Last edited by a moderator:

Stijloor

Leader
Super Moderator
#10
Re: Questions about writing a nonconforming product/service procedure in a University

Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.
If the Process Approach is applied, is it fair to state that the (degreed) student is the output of the educational process?

The product that is "value-added" to is the student IMHO.

You can also apply the "competency" requirement in ISO 9001:2000.

Stijloor.
 
Thread starter Similar threads Forum Replies Date
L ISO 9001, 14001, 45001 Audit Questions for a Security & Corporate Affairs Department ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
A 510(k) Questions Medical Device and FDA Regulations and Standards News 2
S Labelling Questions (use of color and symbols) US Medical Device Regulations 1
Pmarszal Technical File - Critical Supplier List Questions CE Marking (Conformité Européene) / CB Scheme 2
M Questions concerning QMS and/or company specific nonconformance Customer Complaints 2
B AS9100 Design Authority questions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
Q AS9100:D Counterfeit internal audit questions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
A ISO 9001:2015 8.5.6 and 7.5.3 Document Control Questions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
A How would a candidate for Quality Systems Manager role answer questions in a med device manufacturing org ISO 13485:2016 - Medical Device Quality Management Systems 11
B Newbie Questions ISO 13485:2016 - Medical Device Quality Management Systems 15
M AS9102 Form 1 Questions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
B ISO 14971:2019 amendment A11:2021 questions ISO 14971 - Medical Device Risk Management 5
K Questions about Table C.1 examples of hazards in Annex C of ISO 14971. EU Medical Device Regulations 1
N API Q1 Audit Surveillance - Questions Oil and Gas Industry Standards and Regulations 2
Watchcat Raising new questions of safety and effectiveness Other US Medical Device Regulations 4
G Microsoft Office 365 Business plan questions Business Continuity & Resiliency Planning (BCRP) 10
N Simple statistics questions on labor data Statistical Analysis Tools, Techniques and SPC 2
J IATF CB Auditor questions Internal Auditor Competence IATF 16949 - Automotive Quality Systems Standard 19
lanley liao Questions regarding the change of critical suppliers and key personnel Oil and Gas Industry Standards and Regulations 5
H Existing cloud based medical device - questions regarding improving the processes IEC 62304 - Medical Device Software Life Cycle Processes 6
W How do you phrase your internal audit questions? Internal Auditing 3
C UDI Questions on Control Units Other US Medical Device Regulations 6
M NFPA 70 electrical harness questions Various Other Specifications, Standards, and related Requirements 2
L Project Managers - Questions For You Career and Occupation Discussions 0
B Toyota PPAP Process - Three Questions APQP and PPAP 5
A Internal Audit Questions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
K Two FDA questions regarding UDI (and potentially 803.52 MDR) Other US Medical Device Regulations 0
D Signature Matrix questions ISO 13485:2016 - Medical Device Quality Management Systems 12
D ECO (Engineering Change Order) process questions ISO 13485:2016 - Medical Device Quality Management Systems 7
C 8.5.1.1 Control of Equipment, Tools, and Software Programs - Questions about the extent of control of NC programs AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
D Rules for Paper Forms outside of an eQMS - 3 Questions (ISO 13485) Document Control Systems, Procedures, Forms and Templates 19
D Shipping and recall questions ISO 13485:2016 - Medical Device Quality Management Systems 2
D Questions regarding process validation ISO 13485:2016 - Medical Device Quality Management Systems 16
M Quality Metrics Questions Lean in Manufacturing and Service Industries 2
K FDA Premarket Cybersecurity Guidance - 4 questions Other US Medical Device Regulations 5
A Some questions about voluntary consensus standards in traditional 510(k) submission US Food and Drug Administration (FDA) 6
T AMS2570E certification equipment questions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
Mr Roo ISO 9001 - 7.1.3 Infrastructure - questions concerning evidence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 33
K AS9100 - 7.3 - Are these black and white questions with specific correct answers AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
M Medical Device Identification & Codes - Article 27 Requirements questions EU Medical Device Regulations 1
Q Asset / Tooling Management - Two Questions Manufacturing and Related Processes 3
Q VDA 6.3 questions vs IATF 16949 clauses VDA Standards - Germany's Automotive Standards 0
I Questions to ask when auditing for Organizational Leadership and Planning for the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
A ISO13485:2016 name and ownership changes questions ISO 13485:2016 - Medical Device Quality Management Systems 3
C CQA Test Questions Bank General Auditing Discussions 1
E Three basic questions about ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
M Informational EU – EMA revised guidance – Questions & Answers on Implementation of the Medical Devices and In Vitro Diagnostic Medical Devices Regulations ((EU) 201 Medical Device and FDA Regulations and Standards News 2
M Informational EU – MDCG 2019-6 v2 Questions and answers: Requirements relating to notified bodies Medical Device and FDA Regulations and Standards News 0
Ed Panek Relevant questions on Substantial Change Form CE Marking (Conformité Européene) / CB Scheme 3
K Beginner in ISO 45001 here! Three questions Occupational Health & Safety Management Standards 6

Similar threads

Top Bottom