Questions about writing a nonconforming product procedure in a University

S

sabbason

#1
#1
i m going to write a nonconforming product procedure for a university please help me about it .
 
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H

harry

Super Moderator
#2
#2
Re: Questions about writing a nonconforming product/service procedure in a University

sabbason said:
i m going to write a nonconforming product procedure for a university please help me about it .
Click to expand...
Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.
 
Randy

Randy

Super Moderator
#3
#3
Re: Questions about writing a nonconforming product/service procedure in a University

harry said:
Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.
Click to expand...

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
 
Wes Bucey

Wes Bucey

Quite Involved in Discussions
#4
#4
Re: Questions about writing a nonconforming product/service procedure in a University

Randy said:
Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
Click to expand...
Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.
 
H

harry

Super Moderator
#5
#5
Re: Questions about writing a nonconforming product/service procedure in a University

Randy said:
Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.
Click to expand...
The 'education system' is just a general description of a whole gamut of activities and contents that go into it and it includes the examples given - education programs, training plans, support materials or tools/aids.

For those interested, have a look at IWA2 (guidelines for application of ISO in education) where it is explained in more details for further understanding.
 
H

harry

Super Moderator
#6
#6
Re: Questions about writing a nonconforming product/service procedure in a University

Wes Bucey said:
........................ An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.........................
Click to expand...
Relevant and good point from Wes. IWA2 added 'society' into the explanation for the term 'interested party' to cater for this purpose.
 
Randy

Randy

Super Moderator
#7
#7
Re: Questions about writing a nonconforming product/service procedure in a University

Wes Bucey said:
Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.
Click to expand...


Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?
 
Last edited:
Wes Bucey

Wes Bucey

Quite Involved in Discussions
#8
#8
Re: Questions about writing a nonconforming product/service procedure in a University

Randy said:
Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?
Click to expand...
Actually, one of the schools where I picked up some learning, the University of Chicago, DOES get most of its donations because of academic excellence (at least since Amos Alonzo Stagg Wikipedia reference-linkAmos_Alonzo_Stagg left to coach in California in 1932 when he was forced to retire at age 70!;))
 
Last edited by a moderator:
Stijloor

Stijloor

Staff member
Super Moderator
#10
#10
Re: Questions about writing a nonconforming product/service procedure in a University

harry said:
Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures can be found in the files attachment list section.
Click to expand...
If the Process Approach is applied, is it fair to state that the (degreed) student is the output of the educational process?

The product that is "value-added" to is the student IMHO.

You can also apply the "competency" requirement in ISO 9001:2000.

Stijloor.
 
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