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Questions about writing a nonconforming product procedure in a University

A

AndyN

Moved On
#11
#11
sabbason said:
i m going to write a nonconforming product procedure for a university please help me about it .
Click to expand...
As you can tell from the responses here, there's a variety of answers. I'm going to request/suggest you need to give us a bit more information. For example, is this non-conforming product, in the sense of the educating/education processes, or is it something to do with a laboratory at the University - for example?
 
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Randy

Randy

Super Moderator
#12
#12
Re: Questions about writing a nonconforming product/service procedure in a University

Stijloor said:
If the Process Approach is applied, is it fair to state that the (degreed) student is the output of the educational process?

The product that is "value-added" to is the student IMHO.

You can also apply the "competency" requirement in ISO 9001:2000.

Stijloor.
Click to expand...
Nope...the student is the customer (along with parents, society, but primarily the student). It's the student that needs and uses the services provided by the school and that's what defines customer.
 
Stijloor

Stijloor

Staff member
Super Moderator
#13
#13
Re: Questions about writing a nonconforming product/service procedure in a University

Randy said:
Nope...the student is the customer (along with parents, society, but primarily the student). It's the student that needs and uses the services provided by the school and that's what defines customer.
Click to expand...
Randy,

Interesting point. What would you consider the INPUT to the process?

Stijloor.
 
V

vanputten

#15
#15
Before one can define what a "nonconforming product" is, the product of the organization must be defined. And in order to understand the product, the customer must be defined.

Who is the customer? What is the product?

I would say the education system is what produces the product and is not the product itself.

Is the product life long learners? Some measure of competency? Grades? Graduate placement in other educational institutes? Placement in industry or business? There could be many, many different potential "products."

This is one of the core issues in the effectiveness of the educational systems in the US. The product is not clearly defined. I would say that most educational systems behave as though the product is grades.
 
V

vanputten

#18
#18
Stijloor:

Inputs could be industry, business, or society needs. Inputs could be the current body of knowledge for a specific topic. I don't think the student itself is an input, if that is what your are implying. The needs of students might be an input.
 
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