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Questions that auditor may ask during the certification or 2nd stage audit.

A

alehman

#1
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
 
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D

Duke Okes

#2
See ISO 9001:2008 sections: 5.3, 5.4.1, 5.5.1, 5.5.3, 6.2.2, 7.5, 8.2.3, 8.2.4, and 8.3 at a minimum. These relate to things operators should know.
 

Jim Wynne

Staff member
Admin
#3
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
Welcome to the Cove. :bigwave:

An auditor might ask how a person's job performance contributes or relates to the quality policy, and about the quality policy itself. No one needs to memorize the QP, but everyone should be aware of it, what it means, and how to find it if necessary.

A few other common questions:

  • How do you know the correct way to perform your job?
  • Are there any work instructions or other relevant documented procedures? How do you know if you're using the current version?
  • How do you deal with nonconforming material?
There might be lots of others. The important thing is to make sure everyone understands what's expected of them, that they answer questions honestly and not be afraid to say, "I don't know" if they don't know. They should also be prepared, if saying "I don't know," to be able to point the auditor in the direction of someone who does know.

You should have some idea from your Stage 1 audit about how things will go. It's not the Spanish Inquisition, so no one should be afraid of being burned at the stake if things go awry.
 

jerry_Malaysia

Quite Involved in Discussions
#4
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
Is ISO 9001 you are talking about?
Generally audit will be performed in a process approach manner. Auditors will have thousands and thousands different questions to be asked. It is not possible to predict it, and there is no purpose predicting it.
Be confident and bear in mind that auditors are there to help you improve by identifying opportunity for improvement and highlight to you in case there is a gap.
 
T

Ted Schmitt

#6
Besides what Jim said, your previous internal audits willl should give everyone an idea of what will be asked.... the butterflies in the stomach are common and good (means you´re not to cocky !)
 
#8
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
I would suggest that it's not as important to know what might be asked, but what an auditee can do to overcome their apprehension of the audit. It's far easier to let people know a process by which they can 'survive' (it's not that bad, really)

They should introduce themselves to the auditor and what they're job title is.
They should describe what they have responsibility for. It's good to add how long they've been doing it too. At some point, it might be a good time to say, would you like to see what I do? If there's a work instruction, or similar that describes that activity, find it and show the auditor. Have them talk the auditor through their process.

Taking control of the audit interview in this way is critical in building confidence in the auditor. If you train people to have certain behaviors will alert the auditor to the fact they've been schooled and can make them suspicious.
 

Stijloor

Staff member
Super Moderator
#9
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
See this post + attachment: "How to Survive an Audit" Presentation.

Good luck!

Stijloor.
 

Jim Wynne

Staff member
Admin
#10
Hello everyone: I am new to this forum and new to the Quality game. I am hoping that those of you with more experience can assist me. I work for a small company that is going for its first ISO certification, has passed through the first stage audit, and will be going through the second stage audit in a few weeks. I am working on preparing our employees, who have worked without written documentation for some twenty years, for the audit. My CEO would like them to know what they will be asked so they can be ready to answer those questions. What kind of questions should we expect?

Thank you in advance for any help you can offer.:truce:
There's another question I thought of that might be asked, and it's important to make sure it's given a satisfactory response: "What's for lunch?" :tg:
 
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