Quick Reference for the 8 Quality Management Principles in ISO 9000

G

ganesh73

#1
I need a Quick Reference for 8 Quality Management Principles,something demonstrable to Shop Floor Staff.
 
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Marc

Hunkered Down for the Duration
Staff member
Admin
#3
Re: Quick Reference for 8 Quality Management Principles

Summary (according to the ISO folks):

Principle 1: Customer focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process approach
Principle 5: System approach to management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relationships

The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements.

This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations' performance.
 
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