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Quotes to Customers: Controlled or Not?

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Steven Truchon

#1
We are a multi division corporation with each division maintaining its own QS9000 certification. Our division keeps the formal quotation form that goes to the customer as a controlled document. The division that we originally got the core document system from has since uncontrolled this form. I tend to agree that it does not need to be controlled but wanted to bounce this off of the forum for some extended input.

Thanks in advance,
Steve
 
A

Al Dyer

#2
Steve,

We have controlled the quote form itself, but treat the completed form as a quality record. Somewhat along the same lines as having an in-process inspection sheet that is controlled but becomes a record upon completion.

ASD...
 
J

Jim Evans

#3
I agree with Al. All forms should be controlled documents (4.5). Once completed they become a quality record and should be controlled as such (4.16).

Jim
 

Marc

Captain Nice
Staff member
Admin
#4
I also agree. You might also want to do a Search here in the forums using the terms 'form' and 'control' and 'record'. This is also evident in the posted document matrix exmple in http://16939.com/pdf_files/

See Doc_Matrix.pdf
 
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SniperMan

#6
I agree with ASD, we have the same set up here, customer quote as a controlled document, once being used or reused will form part of our quality records, It help us to see the trend regarding quoting and other business indicators.
 
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