Rating and Choosing a Registrar

barb butrym

Quite Involved in Discussions
back about +/-6 months ago Quality digest did a comparison, but it was not complete nor very valid from what i saw....comments were not confirmed, etc..... I was not impressed and it certainly was not unbiased

[This message has been edited by barb butrym (edited 16 December 1999).]
Elsmar Forum Sponsor

Roger Eastin

I saw what Barb saw and it was not very helpful. In fact, the article made it seem like it couldn't be very definitive because the publisher was afraid of repercussions from the registrars(lawsuits, etc.). Given that, I don't know what you can expect for results except something at least somewhat watered-down.
Registrar Rating

Is anyone aware of a "Customer Satisfaction Rating" that would be used to classify registrars?
I have contacted ASQC and they couldn;t provide any info.
I thought someone might know of a magazine article or results of a poll that might be available.

David Guffey

This is not to say selection of a registrar is totally "buyer beware", although to some degree it is.

During the selection process, obtain references from those who seem to you to be viable candidates. Then, make contact. Lots of contact. What you learn from those clients should provide you some good and real input. It certainly helped me eliminate more than one potential registrar. It also helped clarify our impressions of those with which we felt comfortable. Those telephone calls were a distinct part of our selection process. Mind you, they were not the sole criteria.

Tom Goetzinger

Rather than ask a registrar for "references", I asked for a "Client List". It may be only a subtle difference, but it allowed me to choose companies that matched, as closely as possible, our business environment; I felt this was preferable to using "References". I did the same when I was assigned a Lead Auditor, and was fully prepared to reject the assignment if I was not satisfied.
As it worked out, I was satisfied with the assignment, our registration audit was completed early in December and our corrective actions approved in late December, so we are now recommended for Registration to ISO 9001 with QS 9000 - TE Supplement.

Tom Goetzinger

barb butrym

Quite Involved in Discussions
YA know..a good way to tell about registrars is to audit a facility soon after they did....I know an audit is a snap shot in time but it is usually pretty representative.....I always ask who a companies registrar is...and if possible I like to review the audit report. I know this isn't all that easy to do, depending on the company you are working for.......but talk it up with your customers and suppliers and colleagues...compare notes......especially a company dealing with a listed client. A carefully orchestrated interview with the registrars auditor can tell a good bit too. But that is based on experience, easier said than done.

But then...you are not at the audit, so its hard to look at stuff out of context and get a real read on it.

On second thought, maybe not such a great idea afterall.....LOL
Thanks everyone for your input.
It appears that maybe the answer is for suppliers to get together in a forum similar to this one and voice our concerns, both positive and negative.

Gerry A. Sherman

The best way to evaluate a registrar is to talk to one of their customers. See if the registrar is fair and professional. If the customer is always disagreeing with the results of the audits or feels that the registrar is identifying "nonproblems". The registrar may not be "fair". One of the biggest problems I see is the registrar rolling over if the customer complains. There is a lot of competition.

If they are identifying the same types of problems the internal audit program is identifying, unless of course the internal audit program is broken, the audit is probably a fair, impartial look at the system. The main reasons for the outside look is 1) registration 2) your management won't belive the internal group.

[This message has been edited by Gerry A. Sherman (edited 15 February 2000).]

I think that yould be interesting....


Hunkered Down for the Duration
Staff member
I'm not sure we could do a Poll here with this system to cover enough of the available registrars. Maybe Al could do one like his Benchmarking poll. Start a new topic, everyone 'votes' in a reply - and Al tabulates the results. :thedeal:
Thread starter Similar threads Forum Replies Date
P Design FMEA - Detection Rating criteria ISO 14971 - Medical Device Risk Management 3
S Power rating for medical devices in the US - Radiotherapy devices US Food and Drug Administration (FDA) 0
P Detection rating for a user (surgeon) related failure mode in DFMEA APQP and PPAP 3
MrPhish Should Potential Customer Complaint Outcome Define Registrar NC Rating? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R Determination of IP (International Protection Marking) Rating IEC 60601 - Medical Electrical Equipment Safety Standards Series 3
M Supplier 8D Report-Rating Procedure Problem Solving, Root Cause Fault and Failure Analysis 10
A Supplier Rating from SAP QM Module Data Supplier Quality Assurance and other Supplier Issues 2
B Third Party Service Provider Risk Rating Spreadsheet Risk Management Principles and Generic Guidelines 1
Sean Kelley FMEA Visual Inspection Detection Rating FMEA and Control Plans 5
V Where to find Red/White Rust Rating Requirements? APQP and PPAP 4
L Flammability Rating - is FT4 a better rating than FT1? Other US Medical Device Regulations 2
B FMEA Ranking Rating Best Practices FMEA and Control Plans 10
P Occurrence Rating in AIAG FMEA Manual 4th Edition FMEA and Control Plans 5
R How much Protective Current Rating of Building Branch Circuit should be considered? IEC 60601 - Medical Electrical Equipment Safety Standards Series 2
W Severity Rating CORRECTIVE ACTIONS - Opinions Wanted Please Nonconformance and Corrective Action 15
P Risk Rating approaches (OHSAS 18001 - For Office Environments) Occupational Health & Safety Management Standards 6
S Smartphone based software with automatic "rating" from remote servers Medical Information Technology, Medical Software and Health Informatics 4
T Enclosure Flammability Rating of Molded-In Custom Color Liquid Concentrates IEC 60601 - Medical Electrical Equipment Safety Standards Series 3
J Determining Fuse Rating and Labeling - Medical Device Crash Cart IEC 60601 - Medical Electrical Equipment Safety Standards Series 3
M FMEA Occurrence Rating for Customer Claims (Complaints) FMEA and Control Plans 2
D Flame Rating for Internal Plastic Support inside of a Fire Enclosure IEC 60601 - Medical Electrical Equipment Safety Standards Series 4
K Supplier Performance and Supplier Rating Process - AS9100 Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 12
J How to Increase Customer Satisfaction Rating? Customer Complaints 20
M Supplier Rating Form with Quality, Cost, Delivery wanted Document Control Systems, Procedures, Forms and Templates 4
C Supplier Performance Index (Spi) - Supplier Rating Supplier Quality Assurance and other Supplier Issues 10
S How to determine what rating an article falls under - 14 CFR Part 145 Federal Aviation Administration (FAA) Standards and Requirements 5
L Gap in FMEA Occurrence Rating Standard FMEA and Control Plans 2
S About the rating of fuse - Can I employ 2 fuses of different rating in my equipment? IEC 60601 - Medical Electrical Equipment Safety Standards Series 9
A PFMEA (Process FMEA) Detection Rating - Actions to Reduce RPN FMEA and Control Plans 3
I Service Supplier Rating where Objective Pass/Fail Data is not Available Service Industry Specific Topics 7
V In Design FMEA, how to give Occurrence Rating? FMEA and Control Plans 4
P Detection Rating in PFMEA and Process Controls FMEA and Control Plans 6
M FMEA Rating Scales for the Insurance Industry FMEA and Control Plans 4
Q FMEA: Visual Detection Rating IATF 16949 - Automotive Quality Systems Standard 25
N All-or-Nothing Rating System - Internal Audit Checklist - ISO 9001 Internal Auditing 5
Chennaiite FMEA Severity Rating for Potential Manufacturing Effect mentioned in the FMEA manual FMEA and Control Plans 9
R Supplier Rating System Ideas and Suggestions Quality Manager and Management Related Issues 3
R Supplier Quality Rating Scorecard Template (excel spreadsheet) Supplier Quality Assurance and other Supplier Issues 4
D How to use the Supplier Rating Calculator Supplier Quality Assurance and other Supplier Issues 2
S Supplier Quality Rating - What to evaluate Supplier Quality Assurance and other Supplier Issues 11
Chennaiite PFMEA rating - Occurence Rating and Detection Rating - Some clarification FMEA and Control Plans 15
A Vendor Rating System - IS:12040-1987 (India Standard) - Where to buy ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
S OHS Risk Analysis - What does the 'Risk Rating' refer to? Total or Residual? Occupational Health & Safety Management Standards 5
D Tools for CMMI Rating the SCAMPI approach Software Quality Assurance 1
I FMEA Detection Rating - What is Soft or Hard? FMEA and Control Plans 7
J Need Advice on Supplier Performance Rating System Supplier Quality Assurance and other Supplier Issues 9
S Is it possible to calculate percentiles for rating scale variables? Statistical Analysis Tools, Techniques and SPC 2
T Flame Rating Class for Plastic Materials in Enclosure of Medical Equipment EU Medical Device Regulations 9
I WHO is managing your supplier rating data? Supplier Quality Assurance and other Supplier Issues 4
V Detection rating for visual inspection in PFMEA FMEA and Control Plans 19

Similar threads

Top Bottom