Re: How to set Quality Objectives for our Quality Management System?

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BradM

Staff member
Admin
#2
Re: Measurable Quality objectives of the corporate communication department

can any one help me out that how to set the quality objectives

by
subbu
Hello!

Exactly which quality objectives are you want to achieve? Are they objectives similar to this thread, or are they different?

What department and/or industry would these objectives be for?
 

bio_subbu

Super Moderator
#3
Re: Measurable Quality objectives of the corporate communication department

can any one help me out that how to set the quality objectives

by
subbu
Hi brad,

Thanks for your immediate reply.. I would like to set quality objectives for Quality management system in medial devices industry..

Thanks
Subbu
 
B

Britman - 2012

#5
Use your Quality Policy to establish and review your Quality Objectives.

Following advise from the "cove" I have prepared a simple Quality Policy and established our objectives - see attachments

Our QMS is approved to ISO9001, therefore clause 5.3 has been used when preparing these statements.

Hope this is helpful.
 

Attachments

Y

Yew Jin

#6
other then that the objective should be set to have SMARTWAY

S - specific
M - measurable
A - achievable
R - realistic
T - timeframe
W - worthwhile
A - assigned
Y - yield results

:bigwave:
 
B

Britman - 2012

#7
other then that the objective should be set to have SMARTWAY

S - specific
M - measurable
A - achievable
R - realistic
T - timeframe
W - worthwhile
A - assigned
Y - yield results

:bigwave:
Not seen the above before - simple way to remember.

:thanx:
 
J

JohnKlus

#8
Hello form Michigan:

When we established our quality goals for ISO 13485 we used the SMARTWAY concept and picked 4 areas that we can get data from:

1) On-time delivery
2) Customer Complaints
3) Scrap rate (set a goal of <3%)
4) 85% Machine Utilization

We are able to get data from these areas and then hopefully use this data to improve.

I hope this helps.

John
 

bio_subbu

Super Moderator
#9
Hi

Thanks for your reply. I found a Quality Objective in a Medical devices manufacturing (applicable standard ISO 13485:2003) company. Please see below

Quality Objectives
We will consistently fulfill the needs of our customers, our employees, our stockholders, and our community by:
• Our commitment to consistently deliver superior products to our customers through rigorous design & development process;
• Our commitment to establish and maintain an effective Quality System that allows us to deliver products at the highest level of customer satisfaction and to demonstrate compliance with applicable laws and regulations.
My Comment:

The above quality objective is specifically mentioning that highest level of customer satisfaction but ISO 13485 excludes ISO 9001 requirements related customer satisfaction. Please assist me regarding this subject, whether this aforesaid quality objective correct or not.

By
Subbu
 
R

Roland Cooke

#10
When I audit, I often ask top management what their most important priorities are, what their biggest upcoming projects are etc.

Now and again these actually bear some resemblance to the quality policy and the quality objectives. ;)
 
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