Hope the following will help.
There is still confusion on what TS:02 prospects need to submit for the documentation review. Below is a comprehensive description of all items:
The organization shall provide the following documentation to the CB for review, and for use in planning the audit (see format in the IATF Guidance to ISO/TS 16949:2002):
1) Quality manual (for each site to be audited) -
The key words in this requirement are "for each site to be audited". If a client has 40 sites that are audited they need 40 manuals. There is nothing to say that that one of those manuals cannot be a "Corporate Manual" but the requirement is clear, a manual is required for each site audited.
Section 4.2.2c) requires the sequence of processes to be defined in the manual, it is almost impossible to have all the processes in a multisite organization defined in one manual.
Acceptable alternatives:
a) It is acceptable to have one requirements manual for corporate as long as it is referenced that all sites will submit their processes on an individual basis. TS requires audits to be process based, therefore no one can do an audit prior to receiving the processes at the site to be audited.
b) Modular companies where corporate insists that the same processes be performed at each site. The product and customer are also consistent as well.
2) Internal audit and management review planning and results from previous twelve months.
This only needs to be a summary. Audit logs, Audit schedules, Management review minutes. It is required that a full cycle of management review and internal audits occur prior to the on-site visit. DCX defines a full cycle as all the requirements of TS.
Some Items you should be looking for evidence of:
a) Customer requirements are included in the internal audit process
b) Process and Product audits are conducted in addition to management system audits
c) Non-conformances are being closed out
d) Audit results, corrective actions, customer satisfaction, are discussed during management reviews
e) management review contain action items with responsible person and due date
f) Action items are being followed up on
3) List of qualified internal auditors - A list of names is not appropriate. Evidence of training on the TS requirements is required. Some OEM specific requirements require outside training (Ford), or require evidence of specific skills.
4) List of customer specific requirements - Customer requirements for OEM's and Tier One manufacturers can be found on the web. If the client is tier 3 they must get their customers (tier 2) requirements. Multi site registration may have facilities that only supply internal customers. They are still subject to submitting customer requirements. Beware that they may be responsible for specific OEM requirements as well and need to be aware of them.
Clients that are not aware of these requirements should raise doubt in the auditors mind as to the readiness of the site. More information should be requested to determine if the client has integrated customer specifics into their process.
Customer requirements must also include levels for cost, quality, and delivery. These requirements can be found in:
- GM's creativity Bid List
- Ford's SIMS report
- Original Bid
- PO's
5) Customer complaints status
A log and a positive trend is minimum evidence.
Customer complaints include: PRR's, CS1, CS2, NCT's, PRISM, etc...
7) Operational performance trends for the previous 12 months, minimum.
It is up to the client to define what trends they want to track however trends must include customer satisfaction, and internal trends must be related to (8.2.1.1) customer satisfaction. All OEMs and medium to large Tier one automotive suppliers issue supplier performance data, and must be requested before completing the document review. Auditors cannot accept data collected internally in lieu of customer supplied data, because the method of measurement may not be the same, or the client may have a different perception of the suppliers performance.
Negative trends indicate a customer is not ready. A "spike" is not considered a trend, at least three months is a trend that include positive and negative.
