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Recalls - No injuries - Just sloppy processes?

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B

Bill Pflanz

#13
We have just gone through a severe recession where companies have cut costs including their quality personnel. Long time quality professionals have lost their jobs and are getting out of the field. For the last decade, companies have found cheaper ways to produce products and services in developing nations. Those new companies are first learning about quality planning and control. New quality systems are being developed, policies and procedures are still being implemented and employees trained. The new quality professionals are trying to learn and implement everything as quickly as possible but it will take time.

Would we expect anything different in the news considering what has been happening in the world of quality?

Bill Pflanz
 
S

somerqc

#14
Even those of us that do have Quality related jobs are being asked to stretch into other areas; thereby, decreasing the time one can spend specifically on quality related activities due to this.

Either way we are left to decrease monitoring just due to a lack of time. I know where I work we have a number of people that are stretched to the point of almost breaking due to the downturn in the economy. Fortunately, we don't deal with drugs or other high risk products, but, I am sure companies that do deal with these types of products have similar situations in terms of staffing.
 

Wes Bucey

Prophet of Profit
#15
Even those of us that do have Quality related jobs are being asked to stretch into other areas; thereby, decreasing the time one can spend specifically on quality related activities due to this.

Either way we are left to decrease monitoring just due to a lack of time. I know where I work we have a number of people that are stretched to the point of almost breaking due to the downturn in the economy. Fortunately, we don't deal with drugs or other high risk products, but, I am sure companies that do deal with these types of products have similar situations in terms of staffing.
That might be reasonable, except that the drug industry is NOT being squeezed on prices or profits as so many other industries are.

If the system gets sloppy, it is because a manager allowed it to get sloppy, NOT some overworked lab tech. A number of steps had to fail in order to get contaminated product on a consumer's medicine shelf. Some manager made a decision not to follow up and implement corrective action when contaminants were reported last June. Some manager made a decision not to recall product until after the stock market closed Friday, even though the facts of the report by FDA were available ten days earlier.

Risk assessment demands that systems which can affect life, health, safety have redundant checks and balances. Only managers have the power to eliminate those redundant checks.

Make no mistake - this delay and stonewalling are analogous to the Toyota folks and their delay on acceleration issues. About the only thing missing is McNeil blaming the consumer for contaminating the drugs and trying to blame it on McNeil! How big a fine will McNeil pay if Toyota agreed to $16 million?
 

Wes Bucey

Prophet of Profit
#16
Update: Questions are more pointed and penalties loom

So - NY Times reports the following as a nice lead-in to the holiday weekend(red bold face is my emphasis)
FRIDAY, May 28 (HealthDay News) -- Criminal penalties could be levied against the Johnson & Johnson division responsible for a recent massive recall of pediatric medications, a U.S. Food and Drug Administration official said Thursday.


The FDA is "considering additional enforcement actions against the company for its pattern of noncompliance, which may include seizures, injunction or criminal penalties," Dr. Joshua M. Sharfstein, the FDA's principal deputy commissioner, said during a Congressional hearing, The New York Times reported.
Evidence presented at the hearing indicated a history of problems within the company, the newspaper said.
Sharfstein said a pattern of violations in manufacturing and quality-control procedures led the J&J unit, McNeil Consumer Healthcare, on April 30 to recall on more than 136 million bottles of liquid children's drugs, including Tylenol, Motrin and Benadryl. The medications may have contained inactive ingredients that failed testing, bits of metal or too much active ingredient.
But that recall was not the drug manufacturer's first quality issue, and lawmakers and regulators are now questioning the company's integrity, the Times said.
Sharfstein told lawmakers that the company has delayed reporting problems to the FDA, and that in 2008 it quietly removed Motrin from retailers because of suspected problems without informing the FDA, the newspaper said.
"This is something troubling to the agency," he said. "We think it reflected poorly on the company."
Another FDA official said the McNeil case has been referred to the FDA's office of criminal investigation, which works with the Justice Department to uphold laws governing drug manufacturing and marketing and prosecute companies that violate them, the Times said.
Thursday's hearing was called by the House Committee on Oversight and Government Reform to investigate the recall and determine whether the FDA handled it effectively.
Colleen A. Goggins, the worldwide chairwoman of Johnson & Johnson's consumer group, admitted lapses at the McNeil unit. "The quality and process issues that we found at McNeil, those which led to the recall and others, are unacceptable," she said.
But in defense of the company, Goggins added, "There was never any intent to deceive or hide anything." She said the pediatric medicines that contained too much of the active ingredient or metal specks were rejected and never reached the marketplace.
The FDA this week said it had received reports of health problems linked to the recalled drugs but had found no evidence that the products had caused the medical issues, the newspaper said.
McNeil is making major changes in its overall operations and has replaced several top executives, Goggins told committee members, some of whom expressed dismay with the company, the newspaper reported.
The action "paints a picture of a company that is deceptive, dishonest and willing to put the health of children at risk," Rep. Edolphus Towns (D-N.Y.), the committee chairman, told Goggins, according to the Times.
More information
For more on the recall, visit the FDA.
 
L

liamkeene

#17
Great thank you,

I was specifically looking to se if some one had an example of a recall procedure?

many thanks
L
 
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