Receiving Inspection of Customer Owner Property

[mlthompson]

TS 7.5.4 Customer Property requires us to "verify" customer property provided for use or incorporation into the product.

TS 7.4.1.3 Customer-approved sources requires, when using these sources, we are not relieved of the responsibility for ensuring the quality of these purchased products.

Do these two statements require us as the organization to provide some level of control to verify product quality of customer owner property in accordance with 7.4.3/7.4.3.1? Just because we do not "purchase" the product, are we absolved of any responsible for ensuring product quality of the component?

 

[AndyN]

Re: Receiving Inspection of customer property

TS 7.5.4 Customer Property requires us to "verify" customer property provided for use or incorporation into the product.

TS 7.4.1.3 Customer-approved sources requires, when using these sources, we are not relieved of the responsibility for ensuring the quality of these purchased products.

Do these two statements require us as the organization to provide some level of control to verify product quality of customer owner property in accordance with 7.4.3/7.4.3.1? Just because we do not "purchase" the product, are we absolved of any responsible for ensuring product quality of the component?

Firstly, these 2 requirements are not linked in any way. Customer property and customer approved sources are different things, however:

Anything the customer sends you, for incorporation into your product, MUST be verified as being "fit for purpose". If they send you, for example, parts of plating which are damaged, the wrong material, rusty etc., you are responsible for notifying them and awaiting their disposition.

 

[mlthompson]

Re: Receiving Inspection of customer property

Thanks for your reply. Two thoughts to add:

1) In our case, our customer has contracted with forging supplier to make parts for us to machine. Yes, the customer owns the parts. Yes, the forging supplier is a customer approved source. The parts are just drop-shipped here for us to machne.

2) Outside of TS, Receiving Inspection, by design, is supposed to protect the contamination of discrepant parts/materials from getting into our manufacturing processes. Shouldn't some level of verification/control be required to help ensure our machining efficiencies, scrap levels and ability to deliver quality product to our customer are not effected. I am concerned that just because the parts are not "purchased" that we should not turn a blind eye to applying the appropriate level of scrunity on the parts.

 

[AndyN]

Re: Receiving Inspection of customer property

Thanks for your reply. Two thoughts to add:

1) In our case, our customer has contracted with forging supplier to make parts for us to machine. Yes, the customer owns the parts. Yes, the forging supplier is a customer approved source. The parts are just drop-shipped here for us to machne.

2) Outside of TS, Receiving Inspection, by design, is supposed to protect the contamination of discrepant parts/materials from getting into our manufacturing processes. Shouldn't some level of verification/control be required to help ensure our machining efficiencies, scrap levels and ability to deliver quality product to our customer are not effected. I am concerned that just because the parts are not "purchased" that we should not turn a blind eye to applying the appropriate level of scrutiny on the parts.

Yes, indeed! Unless you get to a point when you determine that the risk is sufficiently low to be tolerable, and that you can accept casting without more than a simple i.d and count (kinda thing). What's more, you in process defect categories (performance) should drive what you check. My experience of castings is that you will be a long time before you can drop incoming inspection...

 

[somashekar]

Re: Receiving Inspection of customer property

Thanks for your reply. Two thoughts to add:

1) In our case, our customer has contracted with forging supplier to make parts for us to machine. Yes, the customer owns the parts. Yes, the forging supplier is a customer approved source. The parts are just drop-shipped here for us to machne.

2) Outside of TS, Receiving Inspection, by design, is supposed to protect the contamination of discrepant parts/materials from getting into our manufacturing processes. Shouldn't some level of verification/control be required to help ensure our machining efficiencies, scrap levels and ability to deliver quality product to our customer are not effected. I am concerned that just because the parts are not "purchased" that we should not turn a blind eye to applying the appropriate level of scrunity on the parts.

You are into a triangular business association and it will do you, your supplier and your customer good, if you all three agree on some good quality agreement which also defines costs and responsibilities. Many a forging defects show up during machining operation, or you may face tool damages due to forging parts defects. All communications must be across all three of you, and processes well established and documented.

 

[iamtroll]

Verifying the quality of customer supplied materials only makes good business sense just like inspecting your suppliers parts As a chrome plating supplier, we work exclusively with customer supplied parts or third party supplied parts. If there is a dimensional requirement on a drawing that is affected by the application of the chrome, we have no way of proving that the part was out of tolerance after the plating is applied unless we have reviewed those dimensions prior to plating. You would be amazed at the defect rates that we get from parts supplied to us by our customer or their suppliers. In addition to dimension, handling is a major problem. Many of the parts supplied to us are often damaged in transit because those shipping them view them as unfinished and do not treat them like they would parts that they are shipping to their customers. There is no reason to assume that just because they are the customer that their quality will be perfect and that you will let off the hook for something wrong that you may not have seen when you accepted the parts into your facility. Not inspecting your customers parts without understanding their quality level is just as risky as not inspecting supplier parts.